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3-star apartment within walking distance of Niseko Mountain Resort Grand Hirafu
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.Guests must contact this property in advance to reserve onsite parking. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Contactless check-in and contactless check-out are available.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The service was a nightmare. I requested for a late checkout at check-in and the staff told me that he will arrange and let me know. During my three night stays, no one contact me with with regards to my request. The check out time is 10 am and I called the reception the day of check out and requested for a hour late check out because my laundry machine is not done and needs 45mins - They refused and sent someone to my room, turned off the laundry machine and escorted me to check out and my clothes were still all wet. In addition, i booked the room type photos of which show that it has a bathtub but actually it does not have one. I contacted Expedia and requested the hotel to change the room - As usual no one contacted me about it. The shuttle service was also a night mare, they only provide shuttle service till 11am and refused to drop off at any place other than the lift point. Unlike other hotels, they don’t have a whatsapp number and basically you won’t be able to contact them unless you have a Japanese number. The service was a night mare.
KI, 3 night trip with friends, Dec 7, 2019
Verified Expedia guest review
6 night trip with friends, Mar 3, 2018
Verified Hotels.com guest review