Check-in was quick, and the reception staff were really nice and approachable. The room was spacious, and my request for additional pillows was granted! The receptionists always had smiles on their faces. However, the breakfast/cafeteria staff could have been friendlier and more cheerful.
There was no shampoo provided, and the hand gel doubled as body wash, which was a first for me in a hotel. Additionally, even though we placed a note on our door on the first day indicating that we were out and the room was ready for cleaning, it wasn't cleaned. When I asked the receptionist if daily cleaning should occur, he confirmed it should and I reported the issue. This was a bit disappointing.
Overall, the lobby staff were exceptional and deserve commendation.