4/10 Fair
15 October 2024
Very dated
This hotel would’ve been magnificent in its heyday, all the original bones are there of what it used to look like but now it’s just dated and faded and needs a complete revamp and face lift. Service was very lacking, especially around the pool. All the staff seem to be trainees at least that’s what their name badges said.
My initial room that I was given upon arriving was very dirty. The towels were grey, stained and faded and I brought this to the staff attention and then was upgraded to a poolside room which was okay but the mattress was horrible so I had them swap that as well. The buffet breakfast was $25 and very disappointing as it was 95% Asian food very little western options.
The downstairs pool was beautiful, but although there is a bar down there it is not manned very often and it takes a long time to get a drink or any food, by the way the food was not great, and the cocktails depending on the day you ordered them were hit and miss. The upstairs rooftop pool was a barren concrete landscape that really lacked anylife or atmosphere, it needed a few umbrellas for shade.
Considering what I paid for this hotel, it definitely wasn’t the cheapest in the area. It really was quite a letdown. I would highly recommend staying elsewhere.
Tania
Tania, 7-night trip with friends
Verified Hotels.com guest review
