The hotel staff were very friendly and helpful, who are trying their best to meet requests and provide convenience. They all speak English fluently. Compared to some other hotels which I contacted but did not reply to me at all (I guess those might only welcome German-speaking guests), this hotel is very pleasant.
The size, location, restaurant and facilities of the hotel are all excellent. The only drawback is perhaps the interior conditions of the rooms were a bit outdated, despite being clean. In order to retain loyalty of guests, I would suggest the hotel should carry out some refurbishment for the inside of the rooms, particularly the floor and bathroom.
Overall, highly recommended.