4/10 Fair
28 February 2020
Disappointed
The best part about the room was the size and there was a bed for my family of 5. Everything else was very disappointing. There was not toilet paper in the bathroom, appliances were broken and worst of all the shower drain was clogged and didn't drain. When we brought this to there attention nothing was done about it until we complained again. Then they gave us keys to second room so we could use the shower. Other issues, the hotel was supposed to have free breakfast and on our second day nobody was is the kitchen, there wasn't any breakfast at all. This was very upsetting, especially since we are traveling with small kids. Also, the grounds keep randomly busted into our room at night and when he saw us he left. It didn't feel very safe and the accommodations were a joke. I was really hoping for a cozy experience ( which is why we didn't stay in the city of Salzburg) but only for poor service and questional accomodations. Don't waste your time and money here.
Crystal
Crystal, 3-night family trip
Verified Hotels.com guest review