2/10 Poor
1 October 2018
Not worth it
First of all, I booked the hotel through hotels.com and when I arrived, they informed me that they cannot house international tourists due to regulations and licensing issues they have. That's all fine, but I could not reverse the transaction due to the fact that it has already been charged so the manager promised me to refund the fee in any way possible. I just got back to USA and wanted to check on the process of the return, and when i contacted hotels.com, apparently Mint Magna refused to give me my refund and said they will keep my money because of booking....
Now on to the hotel:
- Still under construction and it was dusty
- Wifi doesn't reach my room
- TV wasn't working in my room
- MY KEY wasn't working at all so I had to grab a staff every time
- They didn't have soap so I had to ask for it
- Half of the outlets were broken in the room
Verified traveller
2-night trip with friends
Verified Hotels.com guest review