The hotel staff were on phone when they handed key. Then forgot to charge us room so yelled out to get it. Room very basic, dusty sofa bed, bed horribly hard, no daily cleaning/make up of room. Room had 1 towel and went to reception to get 3 more (family of 4) - got 8 hand towels instead. Had to actually call reception to have room cleaned - but was only towels & water. Bin overflowing. Shower had hair in it before we used it. You have to pay for extras for bathroom that are otherwise are included. Leaking roof, tape marks, wallpaper residue on walls, broken light fittings, reused room slippers. Vacumming needed, especially after 5 days. Old towels. Just don't go. Street in dirty area. Outside hotel door is smoking area. Rubbish everywhere. Rat sighted.