Mtwapa Family Hotels

"Arrived 2.30 pm had to wait two hours before the room was ready. Problem also checking out delayed another hour and charged extra for a mistake that wasn't mine and was a hotel.com error. No fridge in rooms and antiquated TV with very poor reception. Other than that staff were good but this hotel needs a good injection of money to upgrade the rooms Wouldn't go back to be honest. "

"Great stay - nice eoom and great pool as well. Did not try restaurant. Housekeeping and cleaning good"

"Super nice stay in Royal Shaza suites, away from crowded places. It's a hidden gem. Super clean spacious rooms, nice gym, two pools (bigger and one smaller) and also a big lawn. Super friendly and helpful staff. Breakfast was really good, many options to choose. Even it's a bit further it's easy to go around. They had also one of the best massage, I suggest to try it. I would give a ⭐⭐⭐⭐⭐ "

"Clean beach .. gym was awesome . Full gym and evening classes. Please update equipment. Pools were clean and one meets Olympic size standards "

"Good hôtel on a beach where one can not swim. Nice pools and very good service. I was impressed with John, the restaurant manager, for his professionalism and kindness. This property needs some upgrades. The shower is dated and the water pressure is very bad. The staff is kind. I liked the sorroundings, very green and lots of beautiful creatures. I was upgraded to a room facing the beach. Overall it’s a nice place. I recommend it. "

"Rather than a long rant or showers of praise, here's a pro's and con's list. Pros The Room Has AC and a fan There's a backup generator The place is a 5 min walk to the beach The front staff were really nice The pool overlooks the ocean There's a view of the ocean albeit a little obscured There's wifi The Cons The room was a lot smaller than expected esp after the photos on here The wifi was shaky at best. The Smart Tv is just a digital tv with DVB built in. No actual internet access The bed...

"This is a great resort hotel right next to the huge world famous zoo. Lovely beachfront. Great dining. Excellent bar, great facilities, especially for larger groups. "

"Great comfort and serenity"

"Incredibly pleasant and helpful staff. Great location with incredible views. Ability to take stroll along early mornings or evenings. Indian Ocean few feets away, so calming and constantly at your service providing the perfect cool down. Beautifully maintained public pool for your use."

"Wonderful and very friendly people and a lovely hotel."

"Very courteous and welcoming staff. Great amenities! We loved the water park. Wonderful place for

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"Reflects decent value for money if you are looking for a low key out of the way stay. The host/owner is warm and responsive. Overall, good and would do it again. Thank you. "