4/10 Fair
21 January 2025
Nice place but....
My daughter and I came down to celebrate her 27th birthday and to mourn the loss of my daughter, her sister a few months back. We reserved a two queen bedroom months in advance. When we arrived we were told they werent able to give us a two bed room but instead a king bed room with a couch bed. They never said but we know they gave it to the firefighters in town for the LA fires. I was told that when we get in the room to call for bedding for the couch bed. Two phones and neither worked. The rooms were clean but the couch bed was horribly uncomfortable. I spent the next 3 nights sleeping on the mattress on the floor, with sheets that didn't come close to fitting the 4" thick mattress.
Overall the staff was nice, the place was clean and in a good safe area. Its hard to get over that our room was passed off to firefighters when that fire has nothing to do with us. No apology, no percs, no discounts. Just a take it or leave it. Greed at its finest.
Timothy
Timothy, 3-night family trip
Verified Hotels.com guest review