4/10 Fair
8 January 2025
Very noisy with poor service!
The main problem with our stay was the noise level in our room. Some nights we had guests in the room above that stomped around like elephants, with kids that seemed to use the beds for endlessly jumping around. All that noise carried right down to our room.
There was also a vibration in the warm water pipes that created a terrible rattle at very unpredictable, often very inconvenient times.
Service was bad. Twice during room service our bath towels were removed and not replaced. The guest computers on entry level had no direction on how to access the Internet and when asked for help with this at the front desk no help was offered. How about written step by step instructions by the computers - seem pretty obvious right!
We were expecting better from a Hilton hotel - We got Motel 6
Verified traveller
6-night trip
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