A terrible experience in which we had to overcome many obstacles to get any satisfaction out of our once in a lifetime trip.
1.Expedia’s listed free hotel airport shuttle wasn’t provided.
The hotel said they had a shuttle only to Orly Airport not to Charles DeGaulle where our flights were. Calls/emails/chats with Expedia/Hilton guest assistance/hotel staff resulted in my being told the hotel did offer service to CDG , only offered it to Orly and offered it not at all. The result was there was no shuttle service and my only choice was an expensive taxi.
2.Very poor hotel location in a giant industrial park devoid of stores and restaurants.
An hour trip by tram/subway needed to reach cafes, tourist spots or even a store to buy bread. Expedia/Hilton knew we were 1st time Paris tourists. A partial refund request to move to a suitable hotel took 3 days of chats/emails, Expedia and Hilton pointing fingers at each other. Expedia said no, the hotel said nothing. They said we could pay for another hotel while paying their full charge!
3.Every night we had to ask for toilet paper, bottled water, coffee and towels. Bed making, shower cleaning and linen changes had to be requested.
4.Lack of standard services and assistance
No tourist literature or lobby store, only a wall of Pringles and suckers.
Staff said it would take 4 days for help with TV/luggage with a faulty lock. They could not provide items like a comb, the rooms did not provide things like pen and paper.