6/10 Good
22 December 2024
Only for location convenience
We arrived at THesis late about 9pm on Friday. We are a family with 4 small children and the valets stood watching us struggle with getting out our luggage and stroller and just stood with their hands in their pockets. The valets didn't have an once of sense in service. The valets are the first impression of a hotel, and you would think they would be a bit more friendly and helpful. Daniel at the front desk was kind, hospitable and offered us welcome Champagne. Our room was nice and tidy and had a great view of Coral Gables and a park. We did have to call the front desk for a mini fridge as our room did not have one, but was delivered in a timely manner. We were exhausted from our travel day, but could not sleep as the guest and the extremely loud music coming from the pool/terrace continued on past midnight. We had to call the front desk and it finally took 15 minutes after our call to get the music turned off. The hotel was beautifully decorated for the Holidays. Our family frequents this hotel only for convenience to visit elderly family members, but the convenience in location is not worth the stay.
Verified traveller
2-night family trip
Verified Hotels.com guest review