2/10 Poor
9 July 2024
Disappointing stay! But it could have been great.
First our bathtub was clogged and each day we showered in more the 6-8” of water. At one point there was hair (not mine or my husbands) backing up into the water.
Second, the shower door that was installed had a broken rubber strip on the bottom of the door. So every time we showered it left over an inch of on the floor. How it was not flooding the downstairs unit I have no idea.
Third, our safe wouldnt unlock.
Fourth, our room shared a wall with the sauna, the heat in our room was almost unbearable. If this room is going to be used for guest it should at the min. have an ac unit.
We were only there for two quick nights, getting in late the night of. The next day, because of not having a working safe we did not want maintenance coming in while we were out for the day.
When we checked out early the next day, I mentioned all the items to the front desk and the response was “thank you, we will let maintenance know”… I would have expected an apology or even some sort of compensation. It was very disappointing.
On a positive note, breakfast was great! And the service in the restaurant was top notch!
Trevor
Trevor, 2-night trip
Verified Hotels.com guest review
