We mainly had a good experience. The staff was not rude, per se, but compared to how friendly and caring they were at the Hotel Niwa in Tokyo, they just didn't meet the same level of service. This was ayounger crowd, so maybe that is why.
But the hotel was clean, and it had all the necessary amenities. The location was not grat, a bit away from the city center, but not bad. Next to a train station, taxi and bus access, and very wakable. We had a good time, overall. I would for sure stay there again, if needed.