6/10 Good
2 January 2025
average hotel
The hostel staff were very kind and friendly, creating a welcoming atmosphere. The bedroom was clean, and the bed was comfortable.
However, the overall experience fell short of expectations for a 4-star hotel. Several advertised amenities were either unavailable or not functioning. The TV signal was not working, and both the rooftop terrace and jacuzzi were out of use.
Basic supplies for the Nespresso machine, such as coffee capsules, sugar, milk, or even a spoon, were missing despite requesting them at reception. Additionally, there was no kettle or tea available in the room.
The hotel's website mentioned that bathrobes and slippers would be provided, but these were not available in the room. While towels were supplied, the lack of other promised items was disappointing.
Although the staff cited the hotel's recent opening (only a week prior) as a reason for these shortcomings, it still did not meet the standards expected at this price point. Overall, it wasn’t worth the cost.
Anjana teresa
Anjana teresa, 4-night trip
Verified Hotels.com guest review
