2/10 Poor
30 December 2024
Fire alarms from hell
I’ve never written a review for anything in my life, but our stay was so horrific I feel the need to warn others. The stairs are a disaster waiting to happen, the room was awfully dusty, the phone didn’t work, the water temp is either freezing or scolding hot, and the room information (like WiFi) hadn’t been updated and was incorrect. The first night we had to kill a giant beetle that was flying around the room. The fire alarms also went off at 4 am, and 8 am, which happened to be the most terrifying sound I’ve ever heard in my life, and I woke up actually screaming in fear. Turns out the room next to us was smoking, and we heard them get a lousy warning to stop, instead of getting kicked out. We talked to the front desk to ask if we could get any sort of refund and find another hotel because we were so frustrated at this point and absolutely terrified to sleep there the rest of the trip after the fire alarms went off. But no, all we got from the front desk was a “really you should just be grateful that the fire alarms are working”. We didn’t even get an apology of any sort. Like yes I’m so grateful that you’re stating your up to bare minimum code. So so grateful. 😒 And getting a hold of anyone on the hotels app is a nightmare. I HIGHLY recommend you spend an extra $50 to stay literally anywhere else.
Hayley
Hayley, 3-night trip
Verified Hotels.com guest review
