2/10 Poor
2 January 2025
Not Recommended. Terrible experience
I had a terrible experience stay at Al Meroz Bangkok Ramkhamhaeng. I stayed for 4 nights from 20 Dec 2024 to 24 Dec 2024. We arrived from Hua Hin and checked in at the lobby at around 1900H. When we entered the hotel lobby with our luggages, the bellman and doorman (2 of them at the door) opened the big doors without greeting us and did not offer to carry our luggages. 1st disappointment. The 2nd disappointment was the very bad odour/smell that was in the toilet. We also found strands of hair in the bathub. The odour did not go away for the 4 nights despite leaving the keycard in the slot and to let the ventilation running to absorb the moist. The 3rd disappointment was the rude and unfriendly female staff at the cafe in the lobby. She gave 2 welcome drinks to our family after she asked how many family members I had. I have 4 family members, my wife and my 2 small kids. She let us sat and in the cafe and served us only 2 small cup of drink which was a grape juice. I was truly disppointed because this doesnt reflect a 5-star hotel rating standard. I spoke with the Duty Manager and he apologised on that. The restaurant manager too came and apologised. He offered complimentary breakfast to my family which I declined because I wasn't demanding for any compensation. All I wanted is for that particular female staff to know her mistake and be well educated and not to let hotel guest feel miserable. My family and I will never come back to Al-Meroz in the future.
Verified traveller
4-night family trip
Verified Hotels.com guest review
