Hilton Phoenix Tapatio Cliffs Resort

Photo gallery for Hilton Phoenix Tapatio Cliffs Resort

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7 outdoor pools, cabanas (surcharge), pool umbrellas
7 outdoor pools, cabanas (surcharge), pool umbrellas
7 outdoor pools, cabanas (surcharge), pool umbrellas
Room amenity

Overview of Hilton Phoenix Tapatio Cliffs Resort

Hilton Phoenix Tapatio Cliffs Resort

4.0 star property
Mountain resort in North Mountain with 3 restaurants and 7 outdoor pools

7.8/10 Good

1,139 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Gym
  • Non-smoking
  • Air conditioning
The price is Rs 161
Price available on 06/06/2022
Map
11111 N 7th St, Phoenix, AZ, 85020
Main amenities
  • 584 smoke-free guestrooms
  • Housekeeping (on request)
  • Golf course
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • 7 outdoor pools and 7 spa tubs
  • Free water park
  • Breakfast available
  • WiFi in the lobby
  • 2 outdoor tennis courts
  • 24-hour fitness center
  • Sauna
For families
  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In North Mountain
  • North Mountain Park - 2 min drive
  • Castles N' Coasters - 9 min drive
  • Arizona State University-West Campus - 10 min drive
  • Metrocenter - 10 min drive
  • University of Phoenix-Northwest Learning Center - 10 min drive
  • Wrigley Mansion - 13 min drive
  • Town and Country Shopping Center - 12 min drive
  • Arizona Biltmore Country Club - 14 min drive
  • Reach 11 Sports Complex - 12 min drive
  • Biltmore Fashion Park - 13 min drive

Getting around

  • Phoenix Deer Valley Airport (DVT) - 14 min drive
  • Scottsdale, AZ (SCF) - 21 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 24 min drive
  • Mesa, AZ (MSC-Falcon Field Municipal) - 40 min drive
  • Chandler, AZ (CHD-Chandler Municipal) - 43 min drive
  • Phoenix - Mesa Gateway Airport (AZA) - 50 min drive
Map

About this property

Hilton Phoenix Tapatio Cliffs Resort

Placing you within a 10-minute drive of Castles N' Coasters, Hilton Phoenix Tapatio Cliffs Resort features a golf course and a free water park. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Different Pointe of View, one of 3 restaurants, serves dinner. There are 7 outdoor pools and 3 bars/lounges, and rooms at this upscale resort offer up nice touches like designer toiletries and pillowtop beds with premium linens. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 584 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive smart lock details
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 3 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Free water park access
  • Grocery/convenience store
  • Children's menu

What to do

  • Tennis
  • Basketball
  • Golfing
  • Shopping
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • 36 meeting rooms
  • Computer station
  • Conference center (75 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 28 buildings/towers
  • Built in 1982
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 18 holes of golf
  • Golf driving range on site
  • 7 outdoor pools
  • Free water park
  • Full-service spa
  • Golf pro shop on site
  • 7 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Pool hoist on site

Languages spoken

  • English
  • Russian
  • Spanish

Room amenities

Be entertained

  • 27-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Double sofa bed
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Balcony or patio
  • Separate living room

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Tocaloma Spa & Salon has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open select days. Children under 10 years old are not allowed in the spa without adult supervision.

Dining

Different Pointe of View - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Pointe In Tyme - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Cascades Cafe - This poolside café serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Lobby Bar - Onsite coffee shop. Open daily.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 75 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 39.00 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness center access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • Parking
    • Additional inclusions

Optional extras

  • WiFi is available in guestrooms for USD 9.95
  • WiFi is available in public areas for USD 11.95 (rates may vary)
  • Wired Internet access is available in guestrooms for USD 9.95 (rates may vary)
  • Breakfast costs between USD 9 and USD 20 per person (approximately)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property requires a cash deposit for any bookings where payment for the stay will be made in cash.

Also known as

Hilton Cliffs Tapatio Resort
Hilton Pointe Tapatio Cliffs Resort
Hilton Tapatio
Pointe Hilton Resort
Pointe Hilton Tapatio Cliffs Resort
Pointe Hilton Tapatio Cliffs Resort Phoenix
Pointe Tapatio Cliffs
Pointe Tapatio Cliffs Resort
Tapatio Cliffs Hilton
Tapatio Hilton
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Pointe Hilton Tapatio Cliffs Phoenix
Pointe Hilton Tapatio Cliffs
Hilton Phoenix
Phoenix Hilton
Hilton Phoenix Tapatio Cliffs
Pointe Hilton Tapatio Cliffs Resort
Hilton Phoenix Tapatio Cliffs Resort Resort
Hilton Phoenix Tapatio Cliffs Resort Phoenix

Frequently asked questions

Overall score and ratings

7.8

Good

8.1/10

Cleanliness

8.3/10

Staff & service

8.0/10

Amenities

7.7/10

Property conditions & facilities

7.6/10

Eco-friendliness
Write a review

8/10 Very good

Christina, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Just a staycation for the family. Pool service was some what questional at the BAR. Could of been having a bad day but it showed. Other then that the stay was fun and pleasant.
Mario, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was amazing just couldn’t get Concierge on the phone for a ride to restaurant on property
Earnest, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Date night
Very nice hotel, clean, i requested extra pillows but it didn't come. The restaurants however wonderful top notch service and awesome food.
Contessa, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The place is outdated. Photos need to be updated.
Laverne, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Not so nice...
The property was overall “ok” however, homeless male made it onto the property and into the sunset pool showers. The rooms A/C was not very powerful and the hotel was very dated.
Brendan, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Cherry on top
Great place with awesome helpful staff. Highly recommend the Hidden valley rooms/suites
Aleksandar, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

michelle, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Don’t waste your time or money
My room was not properly cleaned no trash liners no towels no shampoo or conditioner in the room tv did not turn on and hot tub was broken breakfast was dry and burnt last night their no water whatsoever and no notice had a funeral to go to and couldn’t even wash the front desk said well their is nothing I can do dated property in beautiful mountain area sad they have allowed it to get to this condition only rooms area well kept main building I tried to get late checkout to get a shower when fixed didn’t happen they said they couldn’t accommodate
Broken hot tub just warm bath water to bread disease
Water main being fixed after hours of no water
Nicole, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

All that glitters is not gold!
This resort is a poor example of a Hilton. It’s crumbling and in disrepair. There are endless hidden charges, incorrect advertised prices, breakfast for example is now in the golf restaurant, as nothing else is open in this resort, and instead of it being the $15.95 an adult as indicated in the welcome letter, it’s $23.25! And don’t even think that reception staff will be understanding, they admit the error and say tough! No staff around the hotel pools, replaced with vending machines of plastic bottled over priced drinks. No room replenishment unless requested, they are still hanging out the covid excuse. As for wi-fi, of which is part of the $34.99 + $4.99 service fee - it doesn’t work unless you go to the main lobby. The pools are ok, if you’d like cold water (of which no one does!) Once in the resort you are trapped as there’s no where nearby to go. My daughter and I walked the mile to the shops but it wasn’t pathed so not ideal (we had no car for our trip). The water park (!!) one slide which was mostly closed and 2 cold pools was well staffed to get you to buy their food…..pool snacks at restaurant prices. The best bit about this hotel, was when we left!
Claire, 4-night family trip
Verified Hotels.com guest review