B Resort & Spa in the Disney Springs Resort Area™

I’m sure this hotel was great when it was new but it is in dire need of cleaning and upgrading. As a Disney sister hotel, I was expecting much more. It was dirty - like gross dirty and alot of the furniture and decor was banged up or ripped and needed replacing. The photos are not what you get... the shuttles don’t come during the day and restaurants were across 8 lanes of traffic to walk to... no room service or towels or anything with covid which I get but they literally had no swim towels the whole time we were there and gave my kid an extra blanket with a huge yellow stain on It. Cobwebs in the room and dingy everywhere... not what I was expecting for as much money as it was with the added resort fee and then $23 to park our car that wasn’t listed on there...

We enjoyed our one night stay before driving back home. Breakfast at the restaurant was delicious.

Very low staffed.. never in rush to help with anything. Couldn’t even eat at restaurant the wait was forever for breakfast. There was only maybe 10 people in the place. Had people say they were there 45 minutes and still didn’t have food. Rooms were comfortable. Checking in wasn’t good. Took forever. Always a line of people. Not sure if don’t know what doing or just a long process. No help. Room key never worked. Had to go down probably 7-8 times throughout week to get new keys and still wouldn’t work. Parking kept putting piece of paper on windshield saying warning about parking there in there lot. Had parking pass on dash from hotel stayed Monday to Sunday paid for parking and hotels fees. Confronted and said don’t worry only a warning . Explained I’m staying here. Was there the next morning and also took to front desk and looked at me like deer in the headlights. Maybe if they weren’t so worried about there guest parking there cars in there lot and trying to charge for everything and maybe helped with customer service it would be better. Paid around 200 something dollars for resort fees/ parking just was aggravating. Definitely need some work on there customer service!!!!

Great property! Room was modern and the beds were comfortable and clean. Our room faced the pool area which was a great addition! However, no one answered when you called the front desk I can only imagine what would have happen if there was a real Emergency! I didn’t like that at all.

The resort definitely seemed clean, and our room was quite large. However many of the services were not available. The restaurant is only open for breakfast. The gift shop and quick food location closed frequently during the day. The Wifi connection and cell reception were awful!! They have discontinued shuttle service to Disney Springs. You can hear other guests in their rooms while in your room. There is also no housekeeping during your stay. And the staff was unfriendly and not welcoming at all! Also, please allow at least an hour to check in- very disorganized! There were a lot of disappointments during our stay.

Did not have reservation! HVAC worked poorly!low water pressure @ hot water issue! TV and iron did not work! Front desk/hotel does not answer phone before or after arrival! After arrival staff tried to rectify reservation issue and was friendly!!!

The room was nice but the air conditioning was never cold. It was set on 66 but never went below 73. If the curtains were open the temperature significantly increased.

We have stayed at this location before but in the main tower (did not ask for either) that was amazing. This time when we stayed we were put in the smaller building. Can definitely say you could tell the difference, the shower didn't work right. The room as soon as you walked in you could feel the humidity in tge aie ans in the blankets and pillows. Yes this is florida but other hotels dont have this issue. Wish the whole hotel was up to the same standards. Normally will only stay at a location more then once if the first experience was great. Cant say this about the second time.

Staff was super friendly and helpful! Any questions were answered, coffee shop worker went above and beyond to make the perfect coffee for me. We will definitely be back!