4/10 Fair
5 February 2023
Disappointed
Arrived early and wanted to check in before going to a park and was told no but to call later and find out what room we were in so the porters could bring our luggage to the room when it was done. Called and said they couldn’t assign a room. Wound up getting there late and we were assigned a handicap room. The shower head was well below our heads and I hurt my back trying to wash my hair. Room was clean but a little rough with the sheet ripped and extremely cold when I woke up in the middle of the night. Turns out the thermostat was behind bunk beds and could not be seen unless going behind the beds. Overall ok but disappointment.
Deanna
Deanna, 1-night trip
Verified Hotels.com guest review