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Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

By the sea
We had a very nice time. Staff was wonderful, property also was fantastic.
John, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel & spa, poor customer service
The room was amazing. We had a one bedroom suite with a water view. Our trip to the spa was also amazing. We had the Couple's Escape Ritual. As Hotels.com silver members we got VIP access on this trip for early check-in, a bottle of wine, a room upgrade, and late check-out. The part that put a damper on our trip was that we showed up 2 hours early for early check-in and were told that this is only upon availability and our room was not ready. At that time I asked about early check-out as we had spa appointments that would run past the check-out time. She said we had to call the next morning. When we did call back the next morning, they said they could not give us late check-out. We told them we had spa appointments at THEIR SPA and they said they could only give us an extra half hour. I was really disappointed that they did not honor the Hotels.com VIP access, especially after we spent $720.00 at their spa - bad customer service. While I would like to return to the hotel because of the hotel itself and the spa, the customer service has me wondering if we should ever return.
1-night trip
Verified Hotels.com guest review

2/10 Poor

The whole stay was a complete fiasco. They charged twice for the stay. The room was infested with mold. The key card wasn’t keyed properly. In over 20 years of travel in over 50 countries; I have never had a worse experience. This place is the antithesis of accommodating. I will never utter the words Kimpton for the rest of my life. HORRIBLE.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lorena, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Arnold, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel in Friendly Beach Town
Great hotel in a beach town where you don’t feel like a tourist. Awesome shops. Kid friendly. Can’t wait to go back!
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Resort was great. Look at your car before driving the valets will damage your vehicle
michael, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was excellent
Aprill, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful!
Roxanne, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Amazing staff, property, and the view was breathtaking. Will definitely come back!
Lisa, 1-night family trip
Verified Expedia guest review