Row NYC, New York, United States of America

This hotel has badly deteriorated. We had a change rooms due to smoke smell and hair on the bed and in the toilets. Our beds were not made the following day and after much complaining at the front desk some towels were thrown on the bed for the next day. They have no housekeeping staff in the second half of the day so if they miss your room then they don't bother! The carpets smell all around, the elevators are a nightmare and the rooms itself have not been maintained! Yes they are tiny so don't go by the pictures! The front desk is rude and just ask you to get in a big line even for a key change (the keys don't work half the time). The line is always 15-20 people long so it's really frustrating. This hotel also has no room service! The bathroom stinks and my bath tub had water inerneath it.....I wonder how long it's been there. Avoid this hotel guys. It's spoilt my family vacation.

not value for money. Basic facilities were missing. Much better options are available at the price which we have paid.

We liked our stay here! We did not understand how small our room would be— and that was the only issue honestly! We were very tucked back in a small corner, so it just felt like we were all cramped together (we = other rooms and ours). Overall really great experience besides this!

The room was fine except for the sound of the elevators constantly, and for $120 I thought I would get a better view.

We loved our stay, the folks at the front desk were fabulous!