6/10 Good
23 January 2023
3 star resort
Do not book this resort if you’re looking to be in Montego Bay. The resort does not offer free shuttles, as other resorts would.
Pro- I liked our original room, rooms are nice. Resort is beautiful. There are activities and plenty of things to do. Some buffets was good.
Cons- bad customer service. Before we even arrived at this resort you couldn’t even get someone to answer the phone. No shuttles. Too far from everything. Not enough staff. Have very little towels and only one wash cloth for the entire duration. Was over charged after left resort. Food was cold, or luke warm, and not only at buffets. They’ll say you don’t need reservations, however I suggest you make reservations to this resort, as the first night we was turned away a few times.
Antonia
Antonia, 3-night trip with friends
Verified Hotels.com guest review