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All properties in Ocho Rios, Saint Ann, Jamaica
All inclusive

Moon Palace Jamaica – All Inclusive

All-inclusive beachfront property with spa, near Turtle River Park

  • Free WiFi and free parking
From
Rs24,575

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8.4.Very good.
  • Great experience with lots to do. I will be going again next month with the family

    Apr 3, 2021

  • Moon Palace is awesome and they maintain their quality of service even during the…

    Feb 5, 2021

See all 432 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Dining options
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 705 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 poolside bars
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Private bathroom

What’s around

  • On the beach
  • Turtle River Park - 7 min walk
  • Mahogany Beach - 18 min walk
  • Ocho Rios Fort - 25 min walk
  • Mystic Mountain - 40 min walk
  • Ocho Rios Craft Park - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Deluxe Ocean View with balcony, Kids & Teens Free + Flex cancellation options
  • Deluxe Resort Ocean View, 2 Double Beds, Flex cancellation options
  • Honeymoon Suite, Flex cancellation options
  • Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options
  • Deluxe Resort View, 2 Double Beds, Flex cancellation options
  • Presidential Room, 2 Bedrooms, Ocean View
  • Deluxe Resort Ocean View with King Bed, Flex cancellation options
  • Deluxe Resort View, 1 King Bed, Flex cancellation options
  • Governor Suite, Flex cancellation options
  • Walk Out Suite, Kids & Teens Free + Flex cancellation options
  • Junior Suite Ocean View, Kids & Teens Free + Flex cancellation options

Location

  • On the beach
  • Turtle River Park - 7 min walk
  • Mahogany Beach - 18 min walk

What’s around

Landmarks

  • On the beach
  • Turtle River Park - 7 min walk
  • Mahogany Beach - 18 min walk
  • Ocho Rios Fort - 25 min walk
  • Mystic Mountain - 40 min walk
  • Ocho Rios Craft Park - 4 min walk
  • Ocho Rios Clock Tower - 5 min walk
  • LandMark Plaza - 10 min walk
  • Taj Mahal Mall - 12 min walk
  • Reggae Xplosion Museum - 13 min walk
  • Island Village - 13 min walk

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive
  • Ocho Rios (OCJ-Ian Fleming Intl.) - 21 min drive

At a glance

Size

  • 705 rooms
  • Arranged over 11 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle included

Parking

  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Ecotours on site
  • Playground on site
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Nightclub
  • Beach towels
  • Arcade/game room
  • Billiards or pool table

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Visual fire alarm

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • IPod docking station

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Other inclusions
  • Roundtrip airport transfers

Not included
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

AWE SPA has 23 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.

Recreation

On Site

  • Fitness facilities
  • Fitness classes on site
  • Ecotours on site
  • Playground on site

Nearby

  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby

Small print

Also known as

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Policies

Guests under 18 years old are not allowed in the fitness facility.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Moon Palace Jamaica – All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free valet parking.

  • Yes, there are 4 outdoor pools and a children's pool.

  • Sorry, pets and service animals aren't allowed.

  • You can check in from 3 PM - 11:30 PM. Check-out time is noon.

  • Yes, there are 5 onsite restaurants, featuring international cuisine and ocean views. Nearby restaurants include Mongoose Jamaica (3-min walk), Moon Palace Jamaica (4-min walk), and Taste Of India (4-min walk).

  • Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics and ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Moon Palace Jamaica – All Inclusive also has 2 swim-up bars, 2 poolside bars, and a nightclub, as well as a fitness center, spa services, and an arcade.
8.4.Very good.
  • 8.0.Very good

    Clean and safe

    Beautiful buildings and grounds, amazing food. January 2021 the staff out numbered the guests at every restaurant and at the pools. So, service was outstanding. Sanitizing taken very seriously, from wiping down our shoes at the front door to our hands at every desk and restaurant and elevator. Felt very safe the entire time.. eat at the Italian restaurant Gondola!!!

    Anessa, 4 night trip, Jan 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I heard many complaints about the smoking on the property. Not many places to smoke, which many people said they would choose to not stay there due to this.

    Dawn, 5 night romance trip, Dec 28, 2020

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Awesome

    Donald, 3 night trip, Nov 27, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    The main lobby of the hotel is beautiful the rooms are OK. There are other hotels that cost less in Jamaica that have better amenities in the room. Also the staff treats white people and accommodate them more than other races and ethnicities at the hotel which is discrimination. For the priceIt’s overrated. The jerk chicken hut is good but the rest of the food is mediocre

    Latoyawilson, 4 night family trip, Nov 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I went to Moon Palace Resort for my 24th birthday and loved everything about it. From the airport transportation, staff, room service, food and amenities it was perfect. No complaints here!

    CarliJ, 3 night family trip, Oct 30, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The property is very clean every one is jovial entertaining but professional, the activities available at the hotel was the best I’ve seen , not the mention the food and drinks are exquisite and well prepared best resort I’ve been to looking fawoud to coming back very soon ..

    1 night trip with friends, Oct 27, 2020

    Verified Expedia guest review

  • 6.0.Good

    Hotel was pretty although it’s COVID they still did the proper protocol. However, for such a nice hotel you would think that the hotel will cater to vegetarian people sadly don’t. I would suggest more of a shrimp selection or even steamed fish option. Or even give at least more of a bigger menu. The Mac & cheese they had was so gross. Highly recommend The Alfredo mixed with the salmon. My husband was upset on how fast the food got cold when arriving to the room. Over all the staff were great maybe will book with Sandals instead next time heard they have a lobster with there all inclusive.

    WifeOfAKing, 3 night romance trip, Oct 25, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The property was great. Several activities to do. Very clean with several staff members constantly santizing different areas. The food wasn't great, my best meal was at their Momo's restaurant with the food being prepared by Christopher aka "blackanesse".

    Terry, 2 night family trip, Oct 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The trip to Moon Palace was excellent overall , we enjoyed the food offerings , the restaurants were great, the bars were great and we loved the service front entering to when left, they showed they cared and for that we were grateful. The vibe was fun and the energy was real .. hassle free and premium facilities. We are looking forward to another visit and also Cancun!!

    Azul, 1 night romance trip, Oct 16, 2020

    Verified Expedia guest review

  • 2.0.Poor

    It was a terrible experience Extremely poor management especially in the transportation department. They literally stole $216 from me for transportation. I called for transportation at the airport and I cancelled it 5minutes later (literally), the person we spoke to said okay and they still charged the money to my room and wouldn’t take it off. Although Package says transportation included, it’s a lie. So many other things happened. Book at your own risk because I’ve been to many resorts and never got treated this way especially at 5star hotels. Good luck

    Nini, 3 night family trip, Sep 24, 2020

    Verified Expedia guest review

See all 432 reviews