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Moon Palace Jamaica – All Inclusive

Overview of Moon Palace Jamaica – All Inclusive

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Moon Palace Jamaica – All Inclusive

5.0 star property
Ocho Rios beachfront property with restaurant and beach bar

8.4/10 Very good

1,049 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Main Street, Ocho Rios, Saint Ann

Room options

About this area

What's nearby

  • On the beach
  • Dunn's River Falls - 14 min drive

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 26 min drive
  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • Island Grill - 3 min walk
  • Taste Of India - 4 min walk
  • Mother's - 5 min walk
  • Mom’s - 5 min walk
  • Miss T's Kitchen - 6 min walk

About this property

Moon Palace Jamaica – All Inclusive

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a sauna. Additional features at this property include complimentary wireless Internet access, concierge services, and an arcade/game room.. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite..#This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted. Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) In-room liquor dispensers Activities and facilities/equipment All non-motorized water sports are included. Water activities Kayaking Land activities Fitness facilities Volleyball Lessons/classes/games Aerobics Bartending Dancing Water fitness Entertainment Onsite entertainment and activities Access to onsite nightclubs Not included Motorized water sports Sailboats Scuba-diving certification Scuba-diving excursions Scuba-diving lessons Windsurfing Childcare Spa/beauty facilities and services Activities and services offered by independent operators Transportation to offsite activities. Policies: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 11:30 PM. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: No smoking.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Contactless room service is available

Safety measures

Temperature checks available for guests
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 705 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Table tennis
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 3 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Nightclub
  • Sauna

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Dining

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

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Frequently asked questions

Does Moon Palace Jamaica – All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Jamaica – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Moon Palace Jamaica – All Inclusive?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Jamaica – All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Jamaica – All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Moon Palace Jamaica – All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Moon Palace Jamaica – All Inclusive?
You can check in from 3 PM - anytime. Check-out time is noon.
What is there to do at Moon Palace Jamaica – All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics. Enjoy a swim in one of the 4 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 swim-up bars and a nightclub. Moon Palace Jamaica – All Inclusive also has a sauna and a fitness center, as well as an arcade and a garden.
Are there restaurants at or near Moon Palace Jamaica – All Inclusive?
Yes, Buccaneers Reef offers international cuisine and ocean views. Nearby restaurants include Taste Of India (4-min walk), Mother's (5-min walk), and Mom’s (5-min walk).
What's the area around Moon Palace Jamaica – All Inclusive like?
Moon Palace Jamaica – All Inclusive is on Jamaica Beaches, a short 3-minute walk from Ocho Rios Craft Park and 3 minutes' walk from Turtle Beach. Travelers love the property's prime location.

Reviews

8.4

Very good

9.1/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Marie, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome stay at Moon Palace Jamaica for a week starting New Years Day! Outstanding service
5-night family trip
Verified Hotels.com guest review

4/10 Fair

6 Days of disappointment
My stay was not at all what I expected. They were not accommodating and the night manager was rude and disrespectful. Drinks were not top shelf and most food was not flavorful. Most staff was friendly but for every 2 nice there was one rude. Our delayed bags were sent back to the airport although we were checked in and had been told they would be given to public relations table. Very difficult for pick-up even when drivers names are left at gate and often given the pass around for answers. For the amount of money and time spent at this location I thought it would get better but I left still unsatisfied. Room towel shortage was also an issue, no iron, and the clock was not working properly the entire stay. Over a 6 night stay of vacation you would think it would have gotten better but every day I was hit with another this appointment. The property needs to work on their customer service and find away to make accommodations for the individual being serviced. A one size fits all approach is not a good way to do business. Pros are (good location, clean, and mostly friendly staff). However friendly does not mean helpful. I hope someone reads the review and seriously meet with management to bring this property experience back up to par.
Myetta, 6-night trip with friends
Verified Hotels.com guest review

8/10 Very good

DAVID, 7-night trip
Verified Expedia guest review

6/10 Good

The resort was clean but the food and entertainment was subpar. There was also excessive attempts at selling resort membership which was annoying. The resort could use some renovations.
John, 5-night romance trip
Verified Expedia guest review

8/10 Very good

It was a pleasure bein at Moon Palace. The customer service never fails, it's like a home away from home with helpers at evry corner to meet your needs. Loved wvery moment of my stay. See you soon!!
kereen, 3-night family trip
Verified Expedia guest review

8/10 Very good

I loved this property. The food, the people All accommodating and amazing. Only complaint I have is the room I booked was not the same room in the picture. Still a nice room but not what was shown on the website. ( i .e no tub and the size differed of the room and patio extremely small) I booked Under the superior deluxe ocean view . Next time I will Ask on check in. Other than that i love The hotel.
Kelli, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Raymond, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Elsaida Elizabeth Francis, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I love that the hotel has it all.Staff are very nice and polite. Only thing I had to wait more than 3 hour after my arrival because my room wasn’t ready.
Jarlenis, 2-night family trip
Verified Expedia guest review