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All properties in Zakopane, Lesser Poland Voivodeship, Poland

Mercure Zakopane Kasprowy

3-star ski-in/ski-out hotel with spa, near Krupowki Street

  • Free WiFi
From
Rs5,839

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  • Mercure Zakopane Kasprowy
  • Mercure Zakopane Kasprowy
  • Pool
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  • Mercure Zakopane Kasprowy
Mercure Zakopane Kasprowy. Image 1 of 101.
1 / 101Mercure Zakopane Kasprowy
Szymaszkowa str, Zakopane, 34-500, Lesser Poland, Poland
8.4.Very good.
  • I must admit food was good, service was pleasant. However our room was in poor condition,…

    Nov 7, 2019

  • Great hotel and great staff.

    Aug 15, 2019

See all 29 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 288 guestrooms
  • Daily housekeeping
  • Ski-in/ski-out access
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool

For families

  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available

What’s around

  • Krupowki Street - 19 min walk
  • Gubałówka - 37 min walk
  • Zakopane Aqua Park - 38 min walk
  • Tatra Mountains - 1 min walk
  • Polana Szymoszkowa - 4 min walk
  • Wooden Tserkvas of the Carpathian Region in Poland and Ukraine - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Double Room, 1 Double Bed
  • Standard Double Room, 1 Double Bed
  • Standard Twin Room, 2 Twin Beds
  • Standard Twin Room, 2 Twin Beds, View
  • Superior Double Room, 1 King Bed, View
  • Standard Double Room, 1 King Bed, View
  • Suite, 1 King Bed, View
  • Deluxe Twin Room, 2 Twin Beds, View
  • Deluxe Twin Room, 2 Twin Beds
  • Deluxe Room, 1 Twin Bed, View
  • Deluxe Room, 1 Twin Bed

Location

Szymaszkowa str, Zakopane, 34-500, Lesser Poland, Poland
  • Krupowki Street - 19 min walk
  • Gubałówka - 37 min walk
  • Zakopane Aqua Park - 38 min walk

What’s around

Landmarks

  • Krupowki Street - 19 min walk
  • Gubałówka - 37 min walk
  • Zakopane Aqua Park - 38 min walk
  • Tatra Mountains - 1 min walk
  • Polana Szymoszkowa - 4 min walk
  • Wooden Tserkvas of the Carpathian Region in Poland and Ukraine - 7 min walk
  • Villa Koliba - 17 min walk
  • Gubalowka Market - 19 min walk
  • Tatra Museum - 22 min walk
  • Shrine of Our Lady of Fatima - 26 min walk
  • Mount Gubalowka Ski Resort - 1.9 mi / 3 km

Getting around

  • John Paul II - Balice Airport (KRK) - 96 min drive
  • Poprad (TAT-Poprad - Tatry) - 74 min drive
  • Zakopane Station - 9 min drive
  • Nowy Targ Station - 29 min drive
  • Tatranska Lomnica Station - 60 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Hotel size

  • This hotel has 288 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up

Parking

  • Onsite self parking (PLN 35 per night)
  • Onsite valet parking (PLN 60 per night)
  • Onsite RV/bus/truck parking (fees apply)
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Playground on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Snowboarding on site
  • Tennis lessons on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 10226
  • Conference space size (meters) - 950
  • Conference center

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre

Languages Spoken

  • English
  • Polish

In the room

Home comforts

  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Grand Kasprowy - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Banquet Hall Zakopane - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Kasprowy Inn - This restaurant specializes in regional cuisine and serves lunch and dinner. Reservations are required. Open daily.

Lobby Bar Panorama - Onsite bar. Open daily.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Snowboarding on site

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Playground on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Snowboarding on site
  • Tennis lessons on site

Nearby

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Kasprowy
  • Zakopane Mercure
  • Accor Kasprowy Zakopane
  • Mercure Kasprowy Zakopane Hotel Zakopane
  • Mercure Zakopane Kasprowy Hotel
  • Mercure Zakopane Kasprowy Hotel
  • Mercure Zakopane Kasprowy Zakopane
  • Mercure Zakopane Kasprowy Hotel Zakopane
  • Kasprowy Mercure
  • Kasprowy Zakopane
  • Mercure Kasprowy
  • Mercure Kasprowy Hotel
  • Mercure Kasprowy Hotel Zakopane
  • Mercure Kasprowy Zakopane
  • Mercure Zakopane Kasprowy
  • Zakopane Kasprowy

Optional extras

Self parking costs PLN 35 per night

Valet parking costs PLN 60 per night

Rollaway beds are available for PLN 105.0 per night

Buffet breakfast is offered for an extra charge of PLN 50 for adults and PLN 25 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of PLN 60 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of PLN 500 per vehicle (one-way)

Train station pick-up service is offered for an extra charge

Area shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The seasonal pool is open from June to August.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: PLN 2 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mercure Zakopane Kasprowy does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs PLN 35 per night. Valet parking costs PLN 60 per night. RV/bus/truck parking is available.
  • Yes, there's an indoor pool and a seasonal outdoor pool.
  • Yes, cats and dogs are welcome. There's a charge of PLN 60 per pet, per night. Service animals are exempt from fees.
  • You can check in from 4 PM - midnight. Check-out time is noon.
  • Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Bąkowo Zohylina Niźnio (2.1 mi).
  • Yes, an airport shuttle is available. The charge is PLN 500 per vehicle one-way.
  • During the winter, enjoy onsite recreation like downhill skiing and snowboarding and return when the snow melts for some tennis lessons. Additional recreation nearby includes spelunking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Mercure Zakopane Kasprowy also has a seasonal outdoor pool, a sauna, and a Turkish bath, as well as an arcade, a picnic area, and a garden.
8.4.Very good.
  • 8.0.Very good

    The place is in good location. Nearby pool, cable car, restaurants. Good for ski resort. Friendly staff.

    Rochellee, 2 night trip, Aug 21, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Good for families.

    We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didn't want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.

    Debra, 2 night romance trip, Aug 16, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A family friendly hotel

    At the time of our visit the hotel was undergoing a refurbishment with the pool and usual children’s playroom closed. Having traveled from the UK with 2 children desperate to return to this hotel I imagined the worst however this hotel as usual had catered for everything, a temporary playroom had been set up which just as in previous visits had staff that remained in this room with the children allowing parents an amount of time away, the hotel had obtained vouchers for the local water park to allow the children water activities whilst the lack of pool facilities at the hotel. We attend this hotel on 2 visits per year as it is very child friendly. The staff at the hotel are very friendly and able to speak numerous languages, I cannot fault this hotel and would like to pass on my thanks for another fantastic time, I look forward to the completion of the refurbishment as I’m sure it will provide even more enjoyment on our next visit.

    Gavin, 3 night family trip, Jul 27, 2018

    Verified Hotels.com guest review

  • 6.0.Good

    Grymt SPA, och bra restaurang på hotellet! Läget är inte det bästa, men absolut värt att stanna där för det mysiga spaat och utsikten från rummet, rummen är små och trånga tyvärr, och många delar på hotellet är fortfarande gamla. Städningen är under all kritik, det drog ner vistelsen. Aldrig varit med om så smutsiga rum

    Joanna, 1 night romance trip, Sep 21, 2020

    Verified Expedia guest review

  • 6.0.Good

    Niezły hotel za zbyt wysokie pieniądze

    Hotel w porządku, aczkolwiek przy tej wysokości ceny za noc, byłam rozczarowana faktem, że strefa spa była dodatkowo płatna (nikt nie podawał takiej informacji wcześniej). Ponadto dodatkowe opłaty za parking i za śniadanie spowodowały, noc w tym 3* hotelu była w moim mniemaniu przesadnie wysoka. W zamkniętej strefie spa brak pryszniców jest dużym minusem

    Anna, 3 night trip with friends, Sep 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Gorski klimat hotelu

    Hotel idealnie oddający górski klimat i to jest ogromny plus. Z zewnątrz nieco wiekowy jednakże w środku nowoczesny, fajny. Super strefa SPA i basen (aczkolwiek jak jest weekend i jest dużo ludzi to dość tłoczno). Minusem jest brak klimatyzacji w pokojach. Ogólnie bardzo pozytywny, blisko do Krupówek nawet na piechotę. Zapewne wrócę przy kolejnej wizycie w Zakopanem co chyba jest najlepszą rekomendacją :)

    Karol, 2 night trip, Aug 13, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    De städade aldrig vårt rum trots att vi frågade om städningen.

    Izabela, 2 night trip, Jul 29, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Dårlig service

    Fint, stort og rent hotel med vildt smuk udsigt. God morgenmadsbuffet. Pool i kælderen, men med larmende børn - der var et voksen-område, men man skal betale for at komme derind, og det er lidt svært når man står i badetøj og ikke har en pung med. Ingen mulighed for at få regningen skrevet på værelset. Personalet var sure og ikke specielt hjælpsomme. Trak oplevelsen meget ned.

    Sara, 1 night trip, Jul 26, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Gesamtnote 2-

    Das Restaurant im Hotel ist TOP, absolut empfehlenswert. Eingangsbereich sehr schön gemacht. Zimmer mit Balkon OK. Die Sitzgruppen auf den Stockwerken wo die Zimmer sind sollten weg, da hier gerne zur späten Stunde die Gäste sitzen und laut erzählen während andere schlafen wollen. 1x wurde vergessen das Zimmer zu reinigen und mit Handtüchern zu versorgen, 1x waren wir morgens noch im Zimmer und es wurde im Eiltempo (2 min.) "gesaugt und gereinigt". Im Frühstücksraum aber auch im edlen Restaurant "schlecht erzogene Eltern" die ihre Kinder nicht im Griff hatten.

    Matthias, 4 night trip, Dec 31, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Skvelé raňajky,bohatý výber, pekné tiché izby, dobré služby, blízko centra, hneď pri hotely termálne kúpalisko aj vlek. Mínusom bolo platené parkovisko. Radšej mala byť cena parkovného v cene ubytovania, takto sa zybtočne strápňujú pýtanim peňazí, za niečo, čo je štandard v iných hoteloch. A tiež župany za depozit vo wellnese. Kto chodí s peniazmi do wellnesu? Takže sme museli behať po hotely a zháňať cash, keď dnes už všetko platíme kartami. Inak skvelý hotel a určite sa sem znova vrátime.

    Michal, 2 night romance trip, Aug 29, 2019

    Verified Hotels.com guest review

See all 29 reviews