Gatlinburg Town Square by Exploria Resorts

NO recommendation for this hotel to anyone to stay

OLD needed an update YEARS ago. There had been a leak in the room for a long time it soaked the carpet. Made them aware, after fixing, they used a fan to dry carpet and left it all day running while I was out. Room STANK when I returned of Moldy smell could not sleep at all with smell but since I was leaving next morning.....

2 night trip, Apr 26, 2021

Verified Hotels.com guest review

All was good. Good location easy access. Only complaint is we didn’t get the king bed and garden tub that it showed we should get. I’m 6’3” and didn’t fit the bed. Only disappointment we had. Just hard to rest after enjoying the the great Gatlinburg

Stacy M, 2 night family trip, Apr 9, 2021

Verified Hotels.com guest review

No longer has playground

I booked this place bc we were bringing our 2 young children and I liked that it had separate living spaces: kitchen, dining, living room (with pull-out couch), bedroom and bathroom. There was a tub and a shower so that we could bathe the kids while one of us used the shower. I also booked this place bc of the indoor pool and playground. We did use the pool which was decent and asked about the playground and was told that the playground was taken out. There are still photos up showing the playground so I found that to be very misleading. We also were not aware that this property had several units that were spread out. The address took us to one unit and we could not find the office. I tried to call the office # included in this app (at 8 pm) and it said they were closed (I almost cried...) Then we asked someone else in the parking lot where they checked in. After finding the office, they sent us to a unit on the other side of the street. This would not have been confusing had we known but there was no mention of different locations in email or on the site. There were no sheets for the pull out bed even though I was told there would be. There were 2 blankets that we ended up just covering the whole mattress with in place of sheets. Things are somewhat outdated but most things are in Gatlinburg. Driving downtown is difficult & we found back ways in that helped.Overall this worked out for us despite the hiccups and I possibly would return here now knowing everything that I do.

Ashley, 3 night family trip, Apr 5, 2021

Verified Hotels.com guest review

Trouble to Excellent

Started out not so good with not getting the correct room. After some help with staff got everything corrected and was an amazing experience

Tabatha, 2 night trip, Apr 2, 2021

Verified Hotels.com guest review

This hotel was convenient to downtown Gatlinburg. For a studio queen room, it was the perfect size for 2, but the room could use a complete makeover of furniture, carpet, and bedding. Overall though, we were completely satisfied!

2 night romance trip, Mar 5, 2021

Verified Expedia guest review

The room was not completely cleaned, there were rose petals left from the couple before, smudge on the wall above the bed, there was red fuzz in the Jacuzzi, the Jacuzzi does not work properly, the shower doors flap, the refrigerator freezes everything inside, the bed or break your back, the electric fire place doesn’t go completely off, The toilet wobbled, The shower is short so be careful getting in as you hit your head ,due to the lighting outside from the building, no matter which way you put your blinds it is always lit up like daytime making it hard to sleep. And do not expect to be in your room before 4 o’clock on the dot because they hold your key until then, and as you’re leaving you are to do the housekeepers job by getting all your trash, putting things in special places, and setting the blinds and things for their convenience. I always clean my room but the list they give you I feel is unnecessary. Oh and you have to be out by 10 not 11.

3 night trip, Feb 16, 2021

Verified Expedia guest review

I loved the fireplace and jacuzzi. I was given a handicapped room on the first night. That was not what i reserved and the next day was moved per my request. Tge parking spots are SMALL. All in all it is just too dated for me. I felt safe and the fan and room temperature control was good.

2 night romance trip, Feb 13, 2021

Verified Expedia guest review

Very handicap accessible and just absolutely great place to stay.

2 night romance trip, Feb 12, 2021

Verified Expedia guest review

Great location, close to everything within walking distance....

2 night family trip, Jan 15, 2021

Verified Expedia guest review

Better Planning

Only positive thing I can say about the stay is the location and close proximity to the attractions. However, the planning by the staff needs work! I planned a trip with family/friends and reserved two rooms. On the day to check in, they placed us in separate rooms on different floors after being told we’d be next to each other the night before our trip. I felt there was dishonesty by certain employee(s) about room availability claiming they were all booked. When I contacted hotels.com to make a claim, we were moved but still separated from the group on different floors. Same individual claimed there was no availability. We spoke to a manager to get rooms on the same floor and it took a click of a button to make somewhat better accommodations. However, the rooms next to us appeared vacant as well. We did not hear or see anyone in the rooms.

Kazimierz, 2 night trip, Dec 11, 2020

Verified Hotels.com guest review