Destination
Guests
All properties in Gatlinburg, Tennessee, United States of America

Gatlinburg Town Square by Exploria Resorts

Hotel with indoor pool, near Gatlinburg Convention Center

  • Free WiFi and free parking

Image gallery

  • Gatlinburg Town Square by Exploria Resorts
  • Gatlinburg Town Square by Exploria Resorts
  • Indoor Pool
  • Indoor Pool
  • Gatlinburg Town Square by Exploria Resorts
Gatlinburg Town Square by Exploria Resorts. Image 1 of 45.
1 / 45Gatlinburg Town Square by Exploria Resorts
515 Historic Nature Trail, Gatlinburg, 37738, TN, United States of America
8.2.Very good.
  • The Gatlinburg Town Square is close to the event I attended at the convention center.…

    May 28, 2021

  • Pretty good location, one bed condo was nice but it looked like no one had moved…

    May 6, 2021

See all 108 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Quiet
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 221 smoke-free guestrooms
  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • 24-hour front desk
  • Air conditioning

For families

  • Children's pool
  • Cookware, dishware, and utensils
  • Microwave
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • Gatlinburg Convention Center - 1 min walk
  • Gatlinburg SkyLift Park - 8 min walk
  • Ripley's Aquarium of the Smokies - 16 min walk
  • Great Smoky Mountains National Park - 17 min walk
  • Gatlinburg Space Needle - 7 min walk
  • Ole Smoky Moonshine Distillery - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Studio
  • Condo, 1 Bedroom
  • Condo, 2 Bedrooms
  • Standard Room, 1 King Bed
  • Deluxe Studio, Accessible
  • Condo, 1 Bedroom, Accessible
  • Condo, 2 Bedrooms, Accessible

Location

515 Historic Nature Trail, Gatlinburg, 37738, TN, United States of America
  • Gatlinburg Convention Center - 1 min walk
  • Gatlinburg SkyLift Park - 8 min walk
  • Ripley's Aquarium of the Smokies - 16 min walk

What’s around

Landmarks

  • Gatlinburg Convention Center - 1 min walk
  • Gatlinburg SkyLift Park - 8 min walk
  • Ripley's Aquarium of the Smokies - 16 min walk
  • Great Smoky Mountains National Park - 17 min walk
  • Gatlinburg Space Needle - 7 min walk
  • Ole Smoky Moonshine Distillery - 8 min walk
  • Ripley's Believe It Or Not Museum - 8 min walk
  • Gatlinburg Ziplines - 7 min walk
  • Hollywood Star Cars Museum - 8 min walk
  • Ripley's Haunted Adventure - 9 min walk
  • Amazing Mirror Maze - 0.5 mi / 0.8 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 71 min drive

At a glance

Hotel size

  • This hotel has 221 rooms

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Barbecue grills

Things to do

  • Indoor pool
  • Outdoor seasonal pool
  • Fitness facilities
  • Spa tub
  • Basketball on site
  • Children's pool

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities

Accessibility

  • In-room accessibility

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • TV

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Cookware, dishware, and utensils

More

  • Daily housekeeping

Small print

Also known as

  • Gatlinburg Town Square Exploria Resorts Hotel
  • Gatlinburg Town Square
  • Gatlinburg Town Square by Exploria Resorts Hotel
  • Gatlinburg Town Square by Exploria Resorts Gatlinburg
  • Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg
  • Gatlinburg Town Square Condo
  • Gatlinburg Town Square Hotel Gatlinburg
  • Gatlinburg Town Square Resort
  • Gatlinburg Town Square Exploria Resorts Condo
  • Square Exploria Resorts Condo
  • Gatlinburg Town Square Exploria Resorts
  • Square Exploria Resorts
  • Square Exploria Resorts Hotel

Optional extras

Housekeeping fees vary based on length of stay

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Gatlinburg Town Square by Exploria Resorts does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool, a seasonal outdoor pool, and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in starting at 4:00 PM. Check-out time is 10 AM.
  • Yes. Nearby restaurants include Bones BBQ Joint (4-min walk), The Melting Pot a fondue restaurant (10-min walk), and Cherokee Grill (11-min walk).
  • Have fun with nearby winter activities like skiing. Additional recreation onsite includes basketball. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Gatlinburg Town Square by Exploria Resorts also has a seasonal outdoor pool and a fitness center.
8.2.Very good.
  • 2.0.Poor

    NO recommendation for this hotel to anyone to stay

    OLD needed an update YEARS ago. There had been a leak in the room for a long time it soaked the carpet. Made them aware, after fixing, they used a fan to dry carpet and left it all day running while I was out. Room STANK when I returned of Moldy smell could not sleep at all with smell but since I was leaving next morning.....

    2 night trip, Apr 26, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    All was good. Good location easy access. Only complaint is we didn’t get the king bed and garden tub that it showed we should get. I’m 6’3” and didn’t fit the bed. Only disappointment we had. Just hard to rest after enjoying the the great Gatlinburg

    Stacy M, 2 night family trip, Apr 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    No longer has playground

    I booked this place bc we were bringing our 2 young children and I liked that it had separate living spaces: kitchen, dining, living room (with pull-out couch), bedroom and bathroom. There was a tub and a shower so that we could bathe the kids while one of us used the shower. I also booked this place bc of the indoor pool and playground. We did use the pool which was decent and asked about the playground and was told that the playground was taken out. There are still photos up showing the playground so I found that to be very misleading. We also were not aware that this property had several units that were spread out. The address took us to one unit and we could not find the office. I tried to call the office # included in this app (at 8 pm) and it said they were closed (I almost cried...) Then we asked someone else in the parking lot where they checked in. After finding the office, they sent us to a unit on the other side of the street. This would not have been confusing had we known but there was no mention of different locations in email or on the site. There were no sheets for the pull out bed even though I was told there would be. There were 2 blankets that we ended up just covering the whole mattress with in place of sheets. Things are somewhat outdated but most things are in Gatlinburg. Driving downtown is difficult & we found back ways in that helped.Overall this worked out for us despite the hiccups and I possibly would return here now knowing everything that I do.

    Ashley, 3 night family trip, Apr 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Trouble to Excellent

    Started out not so good with not getting the correct room. After some help with staff got everything corrected and was an amazing experience

    Tabatha, 2 night trip, Apr 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    This hotel was convenient to downtown Gatlinburg. For a studio queen room, it was the perfect size for 2, but the room could use a complete makeover of furniture, carpet, and bedding. Overall though, we were completely satisfied!

    2 night romance trip, Mar 5, 2021

    Verified Expedia guest review

  • 4.0.Fair

    The room was not completely cleaned, there were rose petals left from the couple before, smudge on the wall above the bed, there was red fuzz in the Jacuzzi, the Jacuzzi does not work properly, the shower doors flap, the refrigerator freezes everything inside, the bed or break your back, the electric fire place doesn’t go completely off, The toilet wobbled, The shower is short so be careful getting in as you hit your head ,due to the lighting outside from the building, no matter which way you put your blinds it is always lit up like daytime making it hard to sleep. And do not expect to be in your room before 4 o’clock on the dot because they hold your key until then, and as you’re leaving you are to do the housekeepers job by getting all your trash, putting things in special places, and setting the blinds and things for their convenience. I always clean my room but the list they give you I feel is unnecessary. Oh and you have to be out by 10 not 11.

    3 night trip, Feb 16, 2021

    Verified Expedia guest review

  • 6.0.Good

    I loved the fireplace and jacuzzi. I was given a handicapped room on the first night. That was not what i reserved and the next day was moved per my request. Tge parking spots are SMALL. All in all it is just too dated for me. I felt safe and the fan and room temperature control was good.

    2 night romance trip, Feb 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very handicap accessible and just absolutely great place to stay.

    2 night romance trip, Feb 12, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Great location, close to everything within walking distance....

    2 night family trip, Jan 15, 2021

    Verified Expedia guest review

  • 6.0.Good

    Better Planning

    Only positive thing I can say about the stay is the location and close proximity to the attractions. However, the planning by the staff needs work! I planned a trip with family/friends and reserved two rooms. On the day to check in, they placed us in separate rooms on different floors after being told we’d be next to each other the night before our trip. I felt there was dishonesty by certain employee(s) about room availability claiming they were all booked. When I contacted hotels.com to make a claim, we were moved but still separated from the group on different floors. Same individual claimed there was no availability. We spoke to a manager to get rooms on the same floor and it took a click of a button to make somewhat better accommodations. However, the rooms next to us appeared vacant as well. We did not hear or see anyone in the rooms.

    Kazimierz, 2 night trip, Dec 11, 2020

    Verified Hotels.com guest review

See all 108 reviews