The room assigned had a loud noisy leaky toilet. Such a malfunction is very disturbing and should have been noted by the staff.
This room should not have been available for occupancy. Furthermore, my complaint was not addressed. I checked-in at a very late hour when looking for another room at a different hotel would not be a sensible choice, while the courtesy by the staff to change to a different room should have been. However, even upon inspection and seeing that this toilet was malfunctioning with noise that was clearly audible even with the door to the bathroom closed, the staff did not offer a solution.
Instead, I was told there was no other room available. This is not the high season. I have my reservations upon there not being another room available, albeit one with an occupancy for more than one person.
At this time it was past midnight, and I was left with no choice but to stay in this room, despite all.
A few minutes into settling in, I tried using the lamp next to the bed, to find it did not work. Furthermore, no channels on the tv were in service. I was told, the cable service was in maintenance. This should have been informed upon check-in, as this is a commonplace amenity.
This was my hotel of choice in Turin since 2008, and I always looked forward to staying here, but this complete lack of hospitality, poor maintenance and a very wrong attitude towards the customer by the staff, is not tolerable. I will never book here again.