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Novotel Hamburg City Alster

4.0 star property
Hotel with spa, near Hamburg Cruise Center
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Hamburg City Alster

In-room safe, desk, laptop workspace, blackout curtains
Sports facility
Exterior
Reception
In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • 24-hour business center
  • Business center
  • 7 meeting rooms

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
The price is ₹8,466
₹9,058 total
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Courtyard by Marriott Hamburg City

Pet-friendly
Parking available
Free WiFi
Restaurant
8.8 out of 10, Excellent, (759)
The price is ₹7,615
₹8,148 total
includes taxes & fees
5 Jan - 6 January 2025
Courtyard by Marriott Hamburg City
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About the area

Map
Luebecker Str. 3, Hamburg, HH, 22087

What's nearby

  • Hamburger Kunsthalle - 3 min drive
  • Hamburg City Hall - 4 min drive
  • Miniatur Wunderland - 5 min drive
  • Elbe Philharmonic Hall - 5 min drive
  • Hamburg Cruise Center - 5 min drive

Getting around

  • Hamburg Airport (HAM) - 29 min drive
  • Hamburg Central Station - 18 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

Restaurants

  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪HBB Bistro - ‬9 min walk
  • ‪La Serenissima - ‬8 min walk
  • ‪Pars Restaurant Hamburg - ‬6 min walk
  • ‪Café Türkis - ‬9 min walk

About this property

Novotel Hamburg City Alster

Novotel Hamburg City Alster puts you within a 10-minute drive of Miniatur Wunderland and Elbe Philharmonic Hall. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. A bar/lounge, a fitness center, and a sauna are other highlights at this eco-certified hotel. Fellow travelers say good things about the helpful staff. The property is just a short walk to public transportation: Lubecker Street U-Bahn is 4 minutes and Lohmuhlenstrasse U-Bahn is 5 minutes.

Languages

English, German

At a glance

Hotel size

  • 210 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Covered onsite self parking (EUR 27 per night; includes in/out privileges)
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's games
  • Toys

What to do

  • Sailing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 27 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Parking

  • Covered self parking costs EUR 27 per night with in/out privileges
  • Parking height restrictions apply

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

Also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Does Novotel Hamburg City Alster offer free cancellation for a full refund?
Yes, Novotel Hamburg City Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Novotel Hamburg City Alster?
Yes, cats and dogs are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel Hamburg City Alster?
Yes. Self parking costs EUR 27 per night.
What are the check-in and check-out times at Novotel Hamburg City Alster?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Novotel Hamburg City Alster?
No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) is nearby.
What is there to do at Novotel Hamburg City Alster and nearby?
Have fun during the warmer months with activities nearby such as sailing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Novotel Hamburg City Alster also has a garden.
Are there restaurants at or near Novotel Hamburg City Alster?
Yes, there's an onsite restaurant.
What's the area around Novotel Hamburg City Alster like?
Novotel Hamburg City Alster is in Hamburg-Nord, a short 4-minute walk from Lubecker Street U-Bahn and 19 minutes' walk from Moenckebergstrasse.

Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

Disappointing Stay at Novotel Hotel
recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
suresh, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Sarah, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I would recommend
Moshe, 2-night trip
Verified Expedia guest review

8/10 Very good

I didn’t like the maids just walking in on me
Cheryl, 3-night trip
Verified Expedia guest review

4/10 Fair

Mark, 3-night trip
Verified Expedia guest review

6/10 Good

Short Break
Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amit, 3-night trip
Verified Expedia guest review

4/10 Fair

Worth bypassing if high temperature outside.
Stephen, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

It is close to the tube station for visiting different sights & covenient for walks.
Sharmila, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fernanda, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ideally situated to visit Hamburg with a metro station right outside.
Gordon, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Mark, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Exceeded my expectations.
I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Qunfan, 3-night trip
Verified Expedia guest review

6/10 Good

The hotel is new and well built, but we experienced a fire evacuation at 4 am during the stay, which disturbed the sleep, unfortunately :(
Xiaomei, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Modern and clean with excellent transport links directly in front of hotel.
Stuart, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Derek, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

NATIQ, 11-night trip
Verified Expedia guest review

10/10 Exceptional

Great experience
Excellent property and nice location
Piyush, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Regretfully there was no restaurant - only a snack bar - in the hotel, whereas the information on Google Maps said there should be one. If that had been the case I would have given this hotel the maximum rating.
Ake, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

SHAHRAM, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Overall good hotel
Modern hotel in a good location if you don’t mind using the ubahn. Entrance to the ubahn station is only steps away- but it’s an extra cost to consider. Breakfast was great and parking is right under the hotel for 19€ per day. Staff were very friendly. Complaints would be the street noise was insane if you cracked your window. Our room was inexplicably hot so we wanted fresh air- but it was definitely noisy. Room was clean but small and no coffee in the room. Overall it was a good hotel, but not great.
Joel, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Duri, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The information you gey while you check in .staff where very helpfull
3-night family trip
Verified Ebookers guest review

10/10 Exceptional

Clarence, 6-night trip
Verified Hotels.com guest review