Pros: Gemma welcomed us and checked us in. Gemma is very kind, and hospitable. She represents the hotel very well.
Room with high ceilings made it feel large and spacious. Nice cool floors and AC. No tv. Room had a large patio where you can eat and socialize outdoors. My travel friends, who booked their own rooms, and I visited the nearby Carrefour market, bought breakfast goods and had morning breakfast on the patio. We used the Via de Cottalango, wooden gate entrance which was a helpful tip from a previous reviewer.
Easy 20 min. walking distance to the Vatican. We had the front desk call for a taxi every day to take us to our meeting points for tours. We did not use the Metro since it was too far. Taxi service is very efficient and prompt. Local neighborhood restaurant, Papa Rex, was excellent. Order the fish dish.
Cons: Inconsistent housekeeping. On the second day, my bed was made but no fresh towels. I thought it was due to water conservation, but my friends were given fresh towels. On another day, my room was skipped from housekeeping altogether while my travel friends had their rooms consistently cleaned. After a hot, tiring day in the sun, a nice clean room is something to look forward to but they dropped the ball in this area, unfortunately.