We paid extra for a Superior room, but the room was so smoky, that the smell was on our clothes some 5 days after leaving the hotel. Constantly had to ask for toiletries, and for the room to be vacuumed. Cleaners took our refundable water bottles which we were storing up to get refund at supermarket. Bathroom tile grout was black around shower, not nice. Bed linen and towels, not fresh, seemed a little worn out. Overall the Superior room could do with a makeover.
Got ripped off by the taxi the hotel provided to take us to Tengensee bus station, 15km charged €50 !! Spoke to local cream coloured taxis at the bus station they said max €30, still awaiting refund from hotel. The hotel deny any connection with the taxi company, but he presented some local trips on the welcome evening, was seen drinking/eating with management, and eating the guest buffet provided when we came to collect us, so well know to the hotel, and yet they overcharge their guest, very disappointed, I thought the hotel should look after their guests?