Situated by the ocean, Kagoshima Sunamushi Onsen Ibusuki Hakusuikan is a great choice for a stay in Ibusuki. Guests can be pampered with spa services at the spa, and Hagoromo, one of 3 restaurants, serves Japanese cuisine and is open for breakfast and dinner. Other highlights include 2 bars/lounges, a seasonal outdoor pool, and a children's pool. Fellow travelers say great things about the helpful staff and overall property condition.
Languages
Chinese (Mandarin), English, Japanese
At a glance
Hotel size
195 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10:00 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Please note: This property's restaurants require dinner reservations at least 72 hours prior to check in for groups of 2 or more guestrooms. Otherwise, guests will be seated separately.
Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Wheelchair-accessible parking on site
Onsite parking limited
Electric vehicle charging point on site
Transfers
Airport shuttle*
Offsite
Free area shuttle within 3.2 km
Other information
Smoke-free property
Property amenities
Food and drink
3 restaurants
2 bars/lounges
Coffee shop
Kaiseki meal
Snack bar/deli
Traveling with children
Children's pool
Free local shuttle
What to do
Hot springs
Shopping
Working away
Meeting room
Services
Front desk (limited hours)
Tour/ticket assistance
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
3 buildings/towers
Safe-deposit box at front desk
Garden
Seasonal outdoor pool
Full-service spa
Accessibility
Elevator
Elevator door width (inches): 31
Wheelchair-accessible path of travel
Wheelchair-accessible parking
2 on-site accessible parking spaces
Handrails in stairways
Stairway handrail height (inches): 39
Front entrance ramp
Wheelchairs available on site
Doorbell and phone notification
Well-lit path to entrance
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Air conditioning and heating
Slippers
Sleep well
Down comforter
Blackout drapes/curtains
Turndown service
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the ryokan's full-service spa, 元禄風呂. The spa is equipped with a sauna. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 hot springs open between 3:00 PM and midnight.
Dining
Hagoromo - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves breakfast and dinner.
Ajisai - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Open daily.
Gosho - This restaurant specializes in Japanese cuisine. Open daily.
Lounge Hosho - This lobby lounge overlooks the garden. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Optional extras
Airport shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Refrigerators are available for an additional charge
Pool, spa, & gym (if applicable)
Facilities are accessible for an extra charge
Pool access available from 9:00 AM to 6:00 PM
The seasonal pool is open from July 20 to August 31
Children under 12 years old are not allowed in the spa without adult supervision
Hot springs access available from 3:00 PM to midnight
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards and cash.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Does Kagoshima Sunamushi Onsen Ibusuki Hakusuikan offer free cancellation for a full refund?
Yes, Kagoshima Sunamushi Onsen Ibusuki Hakusuikan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kagoshima Sunamushi Onsen Ibusuki Hakusuikan?
Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 6:00 PM.
Are pets allowed at Kagoshima Sunamushi Onsen Ibusuki Hakusuikan?
Sorry, pets aren't allowed.
Is parking offered on site at Kagoshima Sunamushi Onsen Ibusuki Hakusuikan?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
Is airport shuttle service offered by Kagoshima Sunamushi Onsen Ibusuki Hakusuikan?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Kagoshima Sunamushi Onsen Ibusuki Hakusuikan?
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Kagoshima Sunamushi Onsen Ibusuki Hakusuikan and nearby?
Onsite recreation at Kagoshima Sunamushi Onsen Ibusuki Hakusuikan includes hot springs. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a seasonal outdoor pool. Kagoshima Sunamushi Onsen Ibusuki Hakusuikan also has spa services and a garden.
Are there restaurants at or near Kagoshima Sunamushi Onsen Ibusuki Hakusuikan?
Yes, there are 3 onsite restaurants, featuring Japanese cuisine and garden views.
What's the area around Kagoshima Sunamushi Onsen Ibusuki Hakusuikan like?
Kagoshima Sunamushi Onsen Ibusuki Hakusuikan is located on the waterfront, a short 1-minute walk from Satsuma Denshokan.
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very good
25 December 2023
The view from Onsen bath is beautiful!
Miki
Verified Expedia guest review
10/10 Exceptional
26 October 2023
Loved this place!! The property is immaculate!! The staff are so very POLITE and PROFESSIONAL!!
Naomi
Naomi, 2-night family trip
Verified Expedia guest review
8/10 Very good
19 July 2023
My 10 yr old did her own thing. I felt she was safe on her own and that’s saying a lot. I wouldn’t give her such a long leash in Austin Texas. No way.
We were the only foreigners over a two night stay and everyone was so nice and polite and accommodating.
The western style rooms are outdated and they’re still rocking the stiff mattresses they got in the 90s lol
The Japanese style rooms looked updated and they have ocean views but also 18K yen more dear.
Gegory
Gegory, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
29 June 2021
Verified traveller
1-night trip
Verified Hotels.com guest review
8/10 Very good
1 February 2020
The onsen and the sand bath is wonderful. The facilities, like shower, towel, shampoo, hair dryer etc. available after the above activities is good and convenient. The place is big and you won’t feel too crowded. The dinner is OK. The staff is very helpful and sincere, English and Chinese speaking is not a problem at the reception. Again, this is a good place to try the sand bath cause u don’t have any difficulties in cleaning up yourself with a mess.
Verified traveller
2-night family trip
Verified Expedia guest review
8/10 Very good
29 December 2019
Big traditional onsen inn
Beautiful and welcoming entry path. Excellent traditional Japanese Kai Seki. Food was the highlight. The room is dated and small but acceptable. The whole property is so huge and you can feel a little bit lost. Not for travelers who prefer private and intimate feel. Overall, it’s a a good traditional onsen inn.
Hiroyuki
Hiroyuki, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 December 2019
Large spa; sand spa experience; friendly staff; delicious dinner; room too warm however
Yip
Yip, 1-night family trip
Verified Expedia guest review
8/10 Very good
20 December 2019
Amy Kit Yuk
Amy Kit Yuk, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 December 2019
Suwanee
Suwanee, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 November 2019
Well maintained landscape and garden. Big onsen, great dinner and breakfast.
BL
BL, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
23 November 2019
Too good. The sand bath is a must tru. Very helpful staff as well.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
31 October 2019
Great location. Best onsen i ve been too. Pretty huge scale onsen
Verified traveller
1-night family trip
Verified Expedia guest review
6/10 Good
24 October 2019
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
10 October 2019
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
18 September 2019
Apart from huge onsens, they also have swimming pool and karaoke.
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
14 August 2019
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 May 2019
Chung Hsuan Callistus
Chung Hsuan Callistus, 1-night romance trip
Verified Hotels.com guest review
6/10 Good
19 May 2019
Another Japan visit with friends
We were there to try the sand Onsen. Hotel property is huge. For a short stay one may not get to enjoy all the hotel can offer. I find it too big and impersonal. But staff members are ever so helpful.
Food was to expectation. For the sand bath, the added charge is Y1080 per pax in a all weather big shelter.
Andrew
Andrew, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
29 April 2019
Nargis
Nargis, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 April 2019
Staff were very friendly. Food was great. Nothing to complain about. Will want to return and stay for two nights.
Verified traveller
1-night family trip
Verified Hotels.com guest review
6/10 Good
29 March 2019
The western twin room is very bad. Strong smoke smells, mattress is hella worst can’t sleep well and made me up at 4ish am. Onsen hot springs and Services is great but not works for over $200 room per night. If you nice this beautiful hotel I recommend to pay more higher level Japanese room.
Verified traveller
1-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 March 2019
Excellent Excellent Excellent
Amazing Japanese Kaiseki dinner
Fantastic Onsen bath and hot sand steam bath
Beautiful garden, pathway, artistic decoration, historical displays and more
Excellent staff try to make a guest feel super comfy and have great experiences
Verified traveller
1-night romance trip
Verified Hotels.com guest review
8/10 Very good
9 February 2019
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
29 January 2019
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
7 November 2018
Outstanding resort hotel on the beach. Wonderful Japanese gardens. Unique private sand bath facility and larger hot spring water pools, both indoor and outdoor.