The actual accommodation looked great, was very comfortable, and was in a fantastic location. However, my check-in experience was far from ideal. There were about 30 large steps to climb, and I had a large suitcase, hand luggage, and a handbag. When I arrived, I asked the check-in staff if anyone was available to help, but the staff member responded, "No, sorry, it did say online there would be steps." Firstly, this wasn’t clearly advertised, and secondly, I was surprised that no help was offered, especially considering that as a 30-year-old woman traveling alone, it was evident I would struggle. After initially leaving me to handle it myself, the staff member reappeared five minutes later to my room to ask for my passport to complete the check-in. Overall, it was a good experience, but this aspect was quite disappointing.