Reef View Hotel

Photo gallery for Reef View Hotel

Primary image
On the beach, beach towels
On the beach, beach towels
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of Reef View Hotel

Reef View Hotel

4.0 star property
Whitsundays beachfront hotel with spa and outdoor pool

8.4/10 Very good

998 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
12 Resort Drive, Whitsundays, QLD, 4803
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Free area shuttle
  • Free cruise terminal shuttle
  • Free shopping center shuttle
  • Free ferry terminal shuttle
  • 6 outdoor tennis courts
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (surcharge)
  • Refrigerator
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Whitehaven Beach - 7 min drive

Getting around

  • Hamilton Island, QLD (HTI-Great Barrier Reef) - 3 min drive
  • Proserpine, QLD (PPP-Whitsunday Coast) - 28 miles/45 km
  • Free airport shuttle
  • Free area shuttle
  • Free ferry terminal shuttle
  • Free cruise terminal shuttle
  • Free shopping center shuttle

About this property

Reef View Hotel

Reef View Hotel is a great choice for your beach stay in Whitsundays, putting you near activities like scuba diving, snorkeling, and parasailing. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and mani/pedis. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this upscale hotel include a free airport shuttle, a poolside bar, and a health club. Fellow travelers say good things about the helpful staff and beach location.

Languages

Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and lunch
Free PCR COVID-19 testing is available on site
This information is provided by our partners.

At a glance

Hotel size

  • 368 rooms
  • Arranged over 19 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guest must contact the property in advance for details of the operating activities and facilities onsite.
  • Guests are kindly requested to advise the Reef View Hotel of their arrival and departure details prior to arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle from 7 AM to 6 PM*
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle

Offsite

  • Free area shuttle within 3 kilometers
  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (late night)

Traveling with children

  • Children stay free
  • Children's club (surcharge)
  • Mini golf
  • Free local shuttle
  • Playground
  • Childcare in room (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Volleyball
  • Mini golf
  • Personal watercraft (motorized)
  • Shopping
  • Access to nearby outdoor pool
  • Free use of nearby fitness center
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Whale-watching nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Languages

  • Chinese (Mandarin)
  • English
  • Japanese

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave (on request)

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Spa wumurdaylin has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

Pool Terrace Restaurant - This restaurant overlooks the pool. A children's menu is available.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of AUD 38 per person (approximately)
  • Credit card charges are subject to an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AUD 45.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and lunch.

Free PCR COVID-19 testing is available on site.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Reef View
Reef View Hamilton Island
Reef View Hotel
Reef View Hotel Hamilton Island
Reef View Hotel Hotel
Reef View Hotel Whitsundays
Reef View Hotel Hotel Whitsundays

Frequently asked questions

Overall score and ratings

8.4

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.1/10

Eco-friendliness

8/10 Very good

Stephen, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Views are amazing.
The coral sea view rooms are spectacular. The presidential suite is not worth the money though.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

Ideal location but a bit dated
The hotel is starting to look a bit dated but the rooms were a good size and it was clean. The amenities including Catseye beach are all close by and Watersport equipment hire is free. My kids loved the buffet breakfast. For a large hotel it was quiet and we were never disturbed by our neighbours.
Anne, 6-night family trip
Verified Hotels.com guest review

6/10 Good

Great size room and are currently being updated. Friendly staff but unfortunately untrained. Housekeeping very poor and standards below average. The only thing replaced without asking were towels daily everything else you had to ask for. Food and beverage staff had no idea on customer service, stood around talking, never cleared tables, very limited cleaning and if it did happen continual cloth used on table, chairs etc. Very obvious staff had limited training, no one in charge to advise or show how to do their job. You were given the impression that they are so desperate for staff that they will take on any young person and obliviously with no experience or qualification. I have stayed at the Reef View Hotel on 3 previous occasions and never had any concerns. Hopefully standards will improve.
Cathrine Mary, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Kevin, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Devon, 10-night trip
Verified Wotif guest review

2/10 Poor

Angela, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Unfortunately, we arrived to find that our booking had been cancelled. We were here for a 40th celebration with a group of friends. Some of our friends had to book alternate accommodation because this place was full. We had to wait in the lobby for over an hour while they tried to work out what happened. I was seriously stressed by this time and all of our friends had gone off to start the trip. They did find us a room, but I don’t think anyone understood the anguish this caused. Let alone how frustrating it was that some members of our group couldn’t stay here because they were fully booked. On top of that the resort is pretty understaffed. Waiting for drinks is a pretty serious job in itself. We are still waiting to hear exactly how this mishap happened.
raylene, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Laura, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clive, 2-night trip
Verified Wotif guest review