Cochin International Airport (COK) - 150 min drive
Alappuzha Station - 20 min drive
Tumboli Station - 23 min drive
Cherthala Station - 23 min drive
Restaurants
Pai's Tea Shop,Alappuzha - 4 min drive
Indian Coffee House - 4 min drive
Hotel Yuvaraj - 4 min drive
Paddy Field Restaurant - 43 min drive
Hotel Aryaas - 4 min drive
About this property
Sterling Lake Palace Alleppey
Sterling Lake Palace Alleppey is a great choice for a stay in Ambalapuzha. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club.
Languages
Arabic, English, Hindi
At a glance
Hotel size
58 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 11:00 AM
Contactless check-in and check-out are available
Express check-in/out available
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Guests must transfer to the property via Boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative PCR COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in
For more details, please contact the property using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Poolside bar
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children's pool
Mini golf
Playground
What to do
Volleyball
Mini golf
Canoeing
Boat tours
Motor boating
Shopping
Pool table
Fishing
Access to nearby outdoor pool
Access to nearby health club
Golfing nearby
Hiking/biking trails nearby
Kayaking nearby
Working away
24-hour business center
Meeting room
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bicycle rentals
Free pool cabanas
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Library
Fireplace in lobby
Television in common areas
Health club
An outdoor pool
Arcade/game room
Full-service spa
Steam room
Lockers available
Banquet hall
Accessibility
Elevator
Grab bar near toilet
Room amenities
Home comfort
Air conditioning
Fan
Minibar
Coffee/tea maker
Sleep well
Soundproofed rooms
Egyptian cotton sheets
What to enjoy
Balcony
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including Ayurvedic.
Dining
SEA FOOD RESTAURANT - Onsite seafood restaurant.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Christmas Eve (24 December) Gala Dinner per adult: INR 5899
Christmas Eve (24 December) Gala Dinner per child: INR 3539 (from 6 to 12 years old)
New Year's Eve (31 December) Gala Dinner per adult: INR 5899
New Year's Eve (31 December) Gala Dinner per child: INR 3539 (from 6 to 12 years old)
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Safes in guestrooms can be used for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 8 AM to 8 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note: To comply with local law, no alcohol will be served in this property on the first day of every month.
Also known as
Lake Palace Backwater Resort
Lake Palace Luxury Backwater
Lake Palace Luxury Backwater Resort
Palace Luxury Backwater
Palace Luxury Backwater Resort
Lake Palace Luxury Backwater Resort Alappuzha
Lake Palace Luxury Backwater Alappuzha
Frequently asked questions
Does Sterling Lake Palace Alleppey offer free cancellation for a full refund?
Yes, Sterling Lake Palace Alleppey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sterling Lake Palace Alleppey?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8 AM to 8 PM.
Are pets allowed at Sterling Lake Palace Alleppey?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sterling Lake Palace Alleppey?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Sterling Lake Palace Alleppey?
Check-in start time: 2:00 PM; Check-in end time: 11:00 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Sterling Lake Palace Alleppey and nearby?
Have fun with onsite activities like rowing, fishing, and motor boating. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sterling Lake Palace Alleppey also has a steam room, spa services, and an arcade, as well as a picnic area, a garden, and access to a nearby health club.
Are there restaurants at or near Sterling Lake Palace Alleppey?
Yes, there's an onsite restaurant, SEA FOOD RESTAURANT.
Does Sterling Lake Palace Alleppey have any outdoor private spaces?
Yes, every room features a balcony.
Sterling Lake Palace Alleppey Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
2 September 2024
Nice location. Complimentary boat ride. Lot of activities to do inside the resort. Very clean room and views
Ashish
Ashish, 1-night family trip
Verified Expedia guest review
4/10 Fair
19 July 2024
The property actually wasn't that bad but the staff made the experience poor. We didn't get the room that we booked and they accommodated with a roll away bed. Which was fine. Just not ideal. And then they charged an additional fee for this.
We were also tired after a long trip and late booking. So when they kept having blackouts and our room key would reset and not work and the late night dinner wasn't available and then was, it was just a few too many little annoyances. I'm trying not to be too harsh because it wasn't bad. Just our experience was bad.
David
David, 1-night trip
Verified Expedia guest review
6/10 Good
25 February 2024
Shivanshu
Shivanshu, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
29 December 2023
Good stay with lots of activities to indulge the guests and make their stay more comfortable
Deepak
Deepak, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
22 December 2023
Luxurious property in backwaters
Stayed here for a night during our Kerala trip. The property is very well maintained and all rooms had a backwater view. The check in was smooth. There were a lot of complimentary and paid activities. We did the sunset cruise and did a paid shikara ride for 2 hours. The bf buffet was good. Wi-Fi worked fine. The stay was value for money. Wish we could stay longer. Next time maybe
Prema
Prema, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 December 2023
Verified traveller
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
19 September 2023
Love the property and overall experience!!
Ankit
Ankit, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
18 August 2023
Great scenic locstion
manoj
manoj, 1-night family trip
Verified Expedia guest review
4/10 Fair
16 August 2023
This is a 5 star property only due to location.
The service was very poor and disappointing.
1. In the dinner buffet, the food was spilled on floor and no one came to clean it even after saying 2-3 times.
2. We were not served rotis/breads even after waiting for 20-25 minutes and all the vegetables is our plate became cold till then.
3. We got water and cutlery after asking thrice for it, which should be kept in advance ideally.
4. In the room service, we got the wrong drinks 3 times.
5. In the breakfast buffet, there were very few options to eat and the cutlery problem was the same. We had only 2 spoons amoung 4 members and noone gave as they busy with other stuff.
6. We asked for interconnected rooms 10 days before check-in and the staff confirmed it too. But, noone gave it at the moment and the reception guys denied that the info. wasn't passed to them.
7. The wifi signal was very poor and we were dependent on mobile data throughout our stay.
Due to long weekend, the property was sold out and they were not able to manage even the basic things. There was hustle and bustle everywhere within the staff and they didn't have a second to listen to you. It was a terrible experience and we won't recommend it.
COMPLETE MONEY WASTAGE.
Arpita
Arpita, 1-night trip with friends
Verified Expedia guest review
6/10 Good
12 August 2023
Nina
Nina, 2-night trip
Verified Hotels.com guest review
8/10 Very good
29 June 2023
Good stay - for morning walking wonderful space - overall food quality is ok - toilet flush system has to be changed
raja
raja, 2-night family trip
Verified Expedia guest review
2/10 Poor
20 May 2023
Stay away from this property.
Damp rooms, broken air conditioner, mediocre buffet breakfast.
We thought of leaving after being shown to our room but decided against it because this was our last stop.
Only good thing to say was the complimentary boat ride and the service.
Was told that all other rooms were booked by a travel group.
The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.
Dominic
Dominic, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 March 2023
It is the best family resort that I have stayed in Kerala
Benjamin
Benjamin, 2-night trip
Verified Expedia guest review
10/10 Exceptional
21 January 2023
Awesome location
CHARUL
CHARUL, 2-night family trip
Verified Expedia guest review
8/10 Very good
14 January 2023
Beautiful setting and well maintained grounds.
Service was slow.
Bharath
Verified Expedia guest review
4/10 Fair
8 January 2023
cherry
cherry, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 December 2022
Vijay
Verified Expedia guest review
4/10 Fair
30 March 2022
Facilities a bit run down. Ground floor rooms smell of damp. Confusion over boat trip. Nice location.
Adrian
Adrian, 2-night romance trip
Verified Expedia guest review
8/10 Very good
4 January 2021
Parikshit
Parikshit, 2-night family trip
Verified Hotels.com guest review
6/10 Good
7 January 2020
I really liked the location but other important things like staff courtesy, response to inquiries, room cleanliness and sharing information regarding sight seeing seemed to be absent. There was mosquito infestation as soon as it got dark so this was a hinderance if people needed to go outside their rooms in the evening.
Verified traveller
2-night romance trip
Verified Wotif guest review
2/10 Poor
30 November 2019
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
14 November 2019
Luxury Resort
A luxury Backwater resort with lots of activities.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 October 2019
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
9 April 2019
Great getaway spot. Very relaxing. I feel like the food can be better. It wasn’t anything extraordinary. But everything else was on point.
Verified traveller
1-night family trip
Verified Expedia guest review
10/10 Exceptional
3 January 2019
Staff is very nice and professional. Our room was clean and we received an upgrade for the second night. The resort looks in really good condition even though the region was hit severely by the monsoon last season.