The Pacific Sutera Hotel

Luxury resort with full-service spa, connected to the convention center, near Sutera Harbour

Where to?

Dates

July 2025

August 2025

Relax by the serene pool surrounded by a pebble-lined deck and a thatched-roof lounge area.

Relax with a drink in hand, surrounded by a scenic view of palm trees and water.

Relax by the serene ocean with tables and chairs along the shoreline.

Relax in a stylish lounge area with a breathtaking ocean view and comfortable seating.

Overview
Rooms
Location
Policies

Located near Imago Shopping Mall, The Pacific Sutera Hotel offers a luxurious retreat with 27 holes of golf and a marina. Treat yourself to spa treatments like massages and manicures at Body Senses By Mandara, or enjoy activities such as racquetball/squash and volleyball. Stay connected with in-room WiFi, unwind by the poolside bar or visit the grocery/convenience store.

Very good

Popular amenities

Bar
Pool
Free parking
Spa
Gym
Free WiFi

Main amenities (12)

Daily housekeeping
On a private beach
Marina
Golf course
Full-service spa
3 outdoor pools
Breakfast available
Free shopping center shuttle
3 indoor and 3 outdoor tennis courts
Fitness center
Sauna
Beach umbrellas

Feel at home (6)

Children stay free
Babysitting (surcharge)
Children's pool
Children's club (surcharge)
Playground on site
Rollaway/extra beds

₹13,929 total

includes taxes & fees

21 Jul - 22 Jul

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 29 of 29 rooms

1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Junior Suite

Highlights

Separate sitting area

Air conditioning

Club Lounge

LCD TV

Separate bedroom

Memory foam bed

2 bathrooms

Bathrobes

75 sq m
Golf view
Sleeps 4
1 King Bed OR 2 Twin Beds

Deluxe Sea View

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Hair dryer

Deep soaking bathtub

Bathrobes

Separate bathtub and shower

Sleeps 3
2 Twin Beds

Pacific Executive Suite

Highlights

Separate sitting area

Air conditioning

Club Lounge

LCD TV

Separate bedroom

Memory foam bed

2 bathrooms

Bathrobes

105 sq m
Sea view
Sleeps 4
1 King Bed OR 2 Twin Beds

Deluxe King

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Hair dryer

Deep soaking bathtub

Bathrobes

Separate bathtub and shower

33 sq m
Sleeps 3
1 King Bed

Premium Twin

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Hair dryer

Deep soaking bathtub

Bathrobes

Separate bathtub and shower

Sleeps 2
2 Twin Beds

Premium King

Highlights

Balcony

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Hair dryer

Deep soaking bathtub

Bathrobes

33 sq m
Golf view
Sleeps 2
1 King Bed

Premium Sea View Twin

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Hair dryer

Deep soaking bathtub

Bathrobes

Separate bathtub and shower

Sleeps 4
2 Twin Beds

Deluxe Twin

Exceptional

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Separate bathtub and shower

Designer toiletries

Rainfall showerhead

Hair dryer

32.61 sq m
Sleeps 3
2 Twin Beds

Family Room

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

2 bathrooms

Bathrobes

Deep soaking bathtub

Hair dryer

67 sq m
Golf view
Sleeps 4
1 King Bed and 2 Twin Beds

Premium Sea View King

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Hair dryer

Deep soaking bathtub

Bathrobes

Separate bathtub and shower

31 sq m
Sea view
Sleeps 4
1 King Bed

Deluxe Sea View King

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Hair dryer

Deep soaking bathtub

Bathrobes

Separate bathtub and shower

33 sq m
Sea view
Sleeps 3
1 King Bed

Premium King Room

Sleeps 2
1 King Bed

Deluxe Sea View Twin Room

Sleeps 2
2 Twin Beds

Junior Suite

Sleeps 2
1 King Bed

Deluxe Sea View King Room

Sleeps 2
1 King Bed

Family Room

Sleeps 2
2 Twin Beds and 1 King Bed

Premium Twin Room

Sleeps 2
2 Twin Beds

Deluxe King Room

Sleeps 2
1 King Bed

Executive Suite

Sleeps 2
1 King Bed

Premium Sea View Twin Room

Sleeps 2
2 Twin Beds

Deluxe Twin Room

Sleeps 2
2 Twin Beds

Premium Sea View King Room

Sleeps 2
1 King Bed

Presidential Suite

Sleeps 2
1 King Bed

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

Sleeps 2
1 King Bed

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

Sleeps 2
1 King Bed

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

Sleeps 2
1 King Bed

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

Sleeps 2
1 King Bed

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

Sleeps 2
1 King Bed

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

Sleeps 2
1 King Bed

Similar properties

Pool
Spa
Free parking
Free WiFi

₹24,527 total

includes taxes & fees

24 Jul - 25 Jul

About the area

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

Sutera Harbour - 3 min walk - 0.3 km
Imago Shopping Mall - 14 min walk - 1.2 km
Centre Point - 4 min drive - 2.9 km
Gaya Street Sunday Market - 5 min drive - 3.9 km
Jesselton Point Ferry Terminal - 5 min drive - 4.6 km

Getting around

Kota Kinabalu Intl. Airport (BKI) - 12 min drive
Tanjung Aru Station - 3 min drive
Putatan Station - 14 min drive
Kawang Station - 24 min drive
Free shopping center shuttle

Restaurants

‪Jamal Salim Curry House & Catering - ‬15 min walk
‪Buginese Grill Fish - ‬20 min walk
‪Grill Fish - ‬13 min walk
‪Restaurant Sembulan Pasar - ‬16 min walk
‪D' Lengkuas - ‬16 min walk

About this property

The Pacific Sutera Hotel

The Pacific Sutera Hotel puts you just a 5-minute drive from Imago Shopping Mall and features a golf course and a marina. You can visit the spa to be pampered with massages, facials, or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

More about this property

At a glance

Hotel size

- 500 units
- Arranged over 12 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; check-in end time: midnight
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
- All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Required at check-in

- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
- No cots (infant beds)
- Babysitting*
- Supervised childcare*
- Children's club*

Pets

- No pets or service animals allowed

Internet

- Free WiFi and wired internet access in public areas
- Free WiFi and wired internet access in rooms

Parking

- Free on-site self-parking
- Wheelchair-accessible parking and van parking on site

Off-site

- Free shopping centre shuttle

Other information

- Designated smoking area (fines apply)

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
Poolside bar
Swim-up bar
24-hour room service
Snack bar/deli

Traveling with children

Children stay free (see details)
Children's club (surcharge)
Children's pool
Waterslide
Playground
Supervised childcare (surcharge)
Grocery/convenience store

What to do

On a private beach
Tennis lessons
Fitness classes
Yoga classes
Racquetball/squash
Volleyball
Golf lessons
Golfing
Pool table
Scuba diving nearby

Working away

Business center
Meeting rooms
Conference space

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Porter/bellhop
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas

Facilities

1 building/tower
Built in 1999
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness center
Golf course on site
Golf driving range on site
3 outdoor pools
Arcade/game room
Full-service spa
3 indoor tennis courts
Marina
3 outdoor tennis courts
Sauna
Massage/treatment rooms
Waterslide
Banquet hall

Accessibility

Wheelchair accessible
Elevator
Elevator door width (inches): 8
Wheelchair-accessible parking
10 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 12
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Magnifying mirror
Grab bar near toilet
Toilet grab bar height (inches): 12
Phone accessibility kit
Well-lit path to entrance

Room amenities

Be entertained

LCD television
Premium satellite channels

Home comfort

Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board

Sleep well

Memory foam mattress
Rollaway/extra bed (surcharge)
Bed sheets provided

Freshen up

Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Bidet
Designer toiletries
Hair dryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi and wired internet
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately MYR 80 for adults and MYR 40 for children
Late check-in between noon and 6:00 PM can be arranged for an extra charge

Children & extra beds

Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Rollaway beds are available for MYR 180.0 per night
Children's club access is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property accepts major credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Pacific Sutera

Pacific Sutera

Pacific Sutera Hotel

Pacific Sutera Hotel Kota Kinabalu

Pacific Sutera Kota Kinabalu

Sutera Hotel

Sutera Pacific

Sutera Pacific Hotel

The Pacific Sutera Resort

The Pacific Sutera Hotel Resort

The Pacific Sutera Hotel Kota Kinabalu

The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel offer free cancellation for a full refund?

Yes, The Pacific Sutera Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Pacific Sutera Hotel?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at The Pacific Sutera Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Pacific Sutera Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at The Pacific Sutera Hotel and nearby?

Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, racquetball/squash, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a waterslide, and a sauna, as well as a fitness center, an arcade, and a garden.

Does The Pacific Sutera Hotel have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around The Pacific Sutera Hotel like?

The Pacific Sutera Hotel is located on the boardwalk/promenade in Downtown Kota Kinabalu, a short 17-minute walk from Imago Shopping Mall and 5 minutes' walk from Sutera Harbour.

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The Pacific Sutera Hotel Reviews

8.4

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Service staff

Room

Food

Breakfast

Cities

Bed

Buffets

What guests liked

Breakfast offered a variety of options with different choices each day. (3 reviews)

From real guest reviews summarized by AI.

10/10

Very nice place conveniently located in KK.

1-night trip

10/10

A resort for relaxing and chill…

1-night trip

10/10

Thank you for showing your hospitality/

3-night trip

10/10

very good place

4-night trip

10/10

All staffs are so kind.

2-night trip

8/10

an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned

5-night trip

10/10

Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!

2-night trip

10/10

Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.

14-night trip

8/10

We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.

2-night trip

10/10

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work

1-night trip

8/10

the location is near the town area. the room is clean

3-night trip

8/10

We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.

3-night trip

6/10

hope for more clean

4-night trip

8/10

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.

1-night trip

8/10

All acceptable except for the TV programme is very limited

4-night trip

8/10

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.

4-night trip

4/10

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.

3-night trip

10/10

Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.

4-night trip

8/10

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.

1-night trip

2/10

Too old, need renovation

2-night trip

10/10

Lovely upmarket hotel/ resort. Great breakfast every morning with lots of options and different choices each day. Staff were friendly and welcoming .the pool was clean was fantastic. Lots of sunny and also shaded seating options. The bed was comfortable. Rooms spacious. We enjoyed the high tea, food was lovely and the veiws amazing. Dinner one night in the restaurant was lux. Food amazing, our server ' Karen' was so friendly and was attentive. We had a nice chat too. Overall a really nice place to stay. Highly recommended.

7-night trip

2/10

The worst hotel I have ever stayed in. The hotel is old, staff are not kind at all. The emergancy alrm was rining during the whole night. Bathroom was blocked and asked to fix it out many times but they sent someone after 3 hours and it was still not working.

1-night trip

6/10

TV only had 1 cable channel AXN, all other cable channels not available. No coffee & tea facilities in room. Elevator to 1st floor not working and to get to the beach, had to climb down stairs, not good for my knees.

3-night trip

6/10

Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax

3-night trip

8/10

3-night trip

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The Pacific Sutera Hotel

Photo gallery for The Pacific Sutera Hotel

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

View all photos for Pacific Junior Suite

Pacific Junior Suite

Highlights

View all photos for Deluxe Sea View

Deluxe Sea View

Highlights

View all photos for Pacific Executive Suite

Pacific Executive Suite

Highlights

View all photos for Deluxe King

Deluxe King

Highlights

View all photos for Premium Twin

Premium Twin

Highlights

View all photos for Premium King

Premium King

Highlights

View all photos for Premium Sea View Twin

Premium Sea View Twin

Highlights

View all photos for Deluxe Twin

Deluxe Twin

Highlights

View all photos for Family Room

Family Room

Highlights

View all photos for Premium Sea View King

Premium Sea View King

Highlights

View all photos for Deluxe Sea View King

Deluxe Sea View King

Highlights

View all photos for Premium King Room

Premium King Room

View all photos for Deluxe Sea View Twin Room

Deluxe Sea View Twin Room

View all photos for Junior Suite

Junior Suite

View all photos for Deluxe Sea View King Room

Deluxe Sea View King Room

View all photos for Family Room

Family Room

View all photos for Premium Twin Room

Premium Twin Room

View all photos for Deluxe King Room

Deluxe King Room

View all photos for Executive Suite

Executive Suite

View all photos for Premium Sea View Twin Room

Premium Sea View Twin Room

View all photos for Deluxe Twin Room

Deluxe Twin Room

View all photos for Premium Sea View King Room

Premium Sea View King Room

View all photos for Presidential Suite

Presidential Suite

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

View all photos for Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

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