6/10 Good
14 November 2022
Horrible in-room service / dirty and torn bedlinen
Serious issues with housekeeping and room services. All the issues were reported and acknowledged by the hotel manager. Hotel manager could not help much as the booking was done through hotel.com website. The comission of hotel.com on this booking was more than INR10,000.00
The room assigned was not prepared for 3 guest. Missing towel toiletries. When we ebtered the room it was tardy with extrly dirty lamp shades and the bathroom window blind had fungus on it
The bed sheets, pillow and comforter cover were over used and torn. Broken pillows and stained mattresses.
The shower was broken that was fixed after we complained. There was a need of consant chasing of the housekeeping for providing toiletries and towel - as the room cleaning service doing proper job.
Overall the stay was a nightmare, as the room beside us was being renovated and there was noise of drilling during the day time.
The only positive of this property was the sea view...and quietness as it is a remote location.
I request hotels.com to kindly look into this matter urgently as obviously i have overpaid for this horrible stay.
Kindly note the hotel manager also informed the senior management about these issue and i had met the guy heading room service and shared all my complaints/concerns directly with him. - Room number was 731 or 713....


Verified traveller
4-night family trip
Verified Hotels.com guest review