I found a cockroach in my room in the middle of the night. I let the staff know, and they did not seem to care at all. They told me that because I booked the room through Expedia, I would have to ask Expedia for a refund. This was a lie. Expedia told me that it was up to the hotel to offer a refund. Expedia attempted numerous times to reach out to the hotel, but the hotel refused to answer.
I liked that the place had a kitchen so I could prepare my own food, to save money and not make an ordeal out of my terrible French ordering and buying things. The room was a bit worn down. The sink in the bathroom had several cigarette burns on it, and the laminated wood for the sink cabinet had come apart from moisture. There was mildew and mold in the shower. The cooktop range knobs were broken and it took some time to fiddle with them to stay on. The kitchen didn't have a lot of things, like no spoons, and it was pretty clear that nobody had ever used the coffee maker, as it didn't have any filters.
I'm pretty flexible and can deal with all this, but the cockroach was too much. I didn't want to risk bringing them home with me. The front desk staff did not give one @#$#$ at all about the cockroach or anything else. He offered me another room in the hotel, which I explained made no sense, because it would be quite likely that many of the rooms would have cockroaches.
The staff made it pretty clear that they don’t care if I write a bad review, only about getting my money.