We have stayed at this locally owned motel for 7 years. We have always had the best, most friendly service every time we have been there. I’m not sure if management has shifted since we stayed last but this stay was enough to make us reconsider staying there again.
Check-in time was listed at 3 pm. We arrived to town early, about 130. I went in to ask if we could check in early. I was told no, they hadn’t had a chance to clean the rooms yet since there was a state fair parade that morning. I totally understood and said I would come back at 3. That’s not the issue.
I showed back up at 3, only to be told at 330 that there was no rooms cleaned that they could give to me. I said I was told to come back at 3 at 130. Clearly they knew I was coming back so I would think they would be expecting I would be checking in. The man said “you can cancel your reservation and I can help you book somewhere else”. I said no, I already paid for this room, I’m not canceling, I won’t be refunded in time to use that money for another room somewhere else, a more expensive room. He said you can come back at 4 and I’ll have a room for you. I said this is unacceptable. Mind you, there were other people in the lobby also being told that they had no rooms to put them in yet and they would have to come back.
I came back at 4, finally got in a room which had 2 beds, I paid for one. I didn’t need 2 beds. Both were slanted and uncomfortable and felt like air mattresses. Horrible stay.
