4/10 Fair
16 February 2026
Gas alarm went off at 2 am at night. Despite multiple requests the AC did not go below 24 degs which made the apartment uncomfortable. We were 4 but only two towels were placed. Shower gel and shampoo are tiny and not sufficient for all at a time. First day we got 4 small glass bottled Al Ain water, next day we get large in house filtered water in a large bottle. Hotel is middle of nowhere, need taxi or car to get around. Staff were polite and reactive but don’t come here for a tranquil experience because it’s more stressful than needed. I was not offered any refund or compensation for the inconvenience after paying more than what it’s worth.
Jason
Jason, 2-night trip
