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Tropical Lagoon Resort

Photo gallery for Tropical Lagoon Resort

Aerial view
Private beach, kayaking
2 outdoor pools, pool umbrellas
2 outdoor pools, pool umbrellas
Standard King Room (Orange) | Premium bedding, in-room safe, individually decorated

Overview of Tropical Lagoon Resort

Tropical Lagoon Resort

3-star property
Port Antonio beachfront hotel with 2 outdoor pools and restaurant

7.6/10 Good

64 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
Map
Blue Hole Road, Port Antonio, Portland

Room options

About this area

What's nearby

  • On a private beach

Getting around

  • Norman Manley Intl. Airport (KIN) - 139 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Woody's Snack & Bar - 5 min drive
  • Bushbar - 5 min drive
  • Shaggy's Jerk Centre - 5 min drive
  • Great Huts - 5 min drive
  • Mille Fleurs Restaurant - 7 min drive
Map

About this property

Tropical Lagoon Resort

Tropical Lagoon Resort offers an airport shuttle (available 24 hours) for USD 150 per vehicle one way. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A children's pool and a terrace are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers like the helpful staff and overall property condition.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 14 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 1:00 PM - 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (9 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Babysitting (surcharge)

What to do

  • On a private beach
  • Kayaking
  • Rafting
  • Ecotours nearby
  • Surfing/body boarding nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools

Accessibility

  • In-room accessibility (select rooms)

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of USD 15 for adults and USD 15 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 150 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from December 28 2022 to January 14 2023 (dates subject to change):
  • Breakfast
  • Dining venue(s)
The property will be renovating from October 2 2022 to January 14 2023 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and staff at the property wear personal protective equipment.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Tropical Lagoon
Tropical Lagoon Port Antonio
Tropical Lagoon Resort
Tropical Lagoon Resort Port Antonio
Tropical Lagoon Resort Jamaica/Port Antonio
Tropical Lagoon Resort Hotel
Tropical Lagoon Resort Port Antonio
Tropical Lagoon Resort Hotel Port Antonio

Frequently asked questions

Does Tropical Lagoon Resort offer free cancellation for a full refund?
Yes, Tropical Lagoon Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Tropical Lagoon Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Tropical Lagoon Resort?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Tropical Lagoon Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Tropical Lagoon Resort?
Yes, there's free self parking. RV/bus/truck parking is available.
Is airport shuttle service offered by Tropical Lagoon Resort?
Yes, an airport shuttle is available. The charge is USD 150 per vehicle one way.
What are the check-in and check-out times at Tropical Lagoon Resort?
You can check in from 1:00 PM - 10:00 PM. Check-out time is noon.
What is there to do at Tropical Lagoon Resort and nearby?
Have fun with onsite activities like kayaking and rafting. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a private beach and a garden.
Are there restaurants at or near Tropical Lagoon Resort?
Yes, there's an onsite restaurant. The dining venue will be unavailable from December 28 2022 to January 14 2023 (dates subject to change). Nearby restaurants include Bushbar (2.1 mi), Woody's Snack & Bar (2.3 mi), and Shaggy's Jerk Centre (2.4 mi).
Does Tropical Lagoon Resort have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Tropical Lagoon Resort like?
Tropical Lagoon Resort is a short 1-minute walk from Blue Lagoon and 19 minutes' walk from Jamaica Beaches. Travelers say this hotel is in a good location.

Reviews

7.6

Good

8.3/10

Cleanliness

8.3/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Fair

Wasnt what we expected
We book in 4pm in the evening and the room wasn't ready. On arrival i was told their restaurant and bar was out of service due to refurbishment. The remote had no battery and most of the time there is no one at reception.There was one cup in cupboard and the fridge could not close and kettle did not work.I was told security would be on site at 8pm but since i been there, there has been no security.i book in friday and i got one tissue, there was no room service and when i ask, i was told i was not there and there should be two set of key but they cant find one set so they were unable to enter because we was not there, mined you when i booked i was guaranteed private beach and was told because blu lagoon is shut down, we couldn't access the beach because the hiil is too steep and we had our baby so we had to visit outside beach and knowing they couldn't find one set of keys made me anxious and not safe.We were book for friday until monday but we book out sunday after world cup and again no one in the office so we left the keys with one of the worker. We are very disappointed with our stay but hope improvements are made for future guests.
3-night family trip
Verified Hotels.com guest review

6/10 Good

Nice property
The stay was overall pretty good. I think I would stay there again, but it would not neccessarly be my first choice. There was another couple that we were with that had a suite with a kitchen and the oven did not work. Also, the pool lights in the community pool did not work. The gas grill at the community pool was not operational either. There are small things that needed repair. This is a nice property. Air conditioners work, they keep the rooms clean and neat. The time for the office to be open was spotty. We pulled up at about 7:30 pm and barley got into our room. The security gaurd had to call someone to come to the property. The Lagoon was nice, but seems as though they would have cleaned this portion of the property better than what it was.
Camell, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

om this property you have s piece of mind wake up to birds and a beautiful view of the hills
Alexia, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Lyris, 5-night trip
Verified Expedia guest review

6/10 Good

The road to and from the property leaves a whole lot to be mindful of. The destruction of the road by the government leaves a bitter taste in my mouth. I wouldn’t be going back to that area anytime soon. The property is isolated and have steep terrains to walk. Average accommodation. The only bright spark is the local taxi driver named Phillip, very courteous, knowledgeable and a kindred spirit
Donrad, 1-night trip
Verified Expedia guest review

4/10 Fair

Paul, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Tropical Lagoon Resort has a very inviting atmosphere despite the obvious reconstruction efforts on property. I called en route to secure dinner (anticipated late arrival) and reception was very helpful with this. My check in process was very quick, and we got to our room within minutes of arrival. General information for the stay (Wi-Fi password, breakfast hours etc) was not thoroughly/openly disclosed. Arrived late afternoon and wanted to take a dip in the pool. Pool towels were not available (laundry attendants had already left and there seemed to be no access to provide me with one). In the late evening - lighting around the property (parking area, room garden etc) was sub-standard. Room was clean and appliances all worked. We had no hot water to shower (though advertised as an amenity) and was told that they forgot to put the switch on... If you're looking for a getaway from the hustle and bustle - this resort is quiet and relaxing. View is amazing! I'm sure that after all has been done on site - I shall visit again. If you leave your door open for a split second, however, be prepared for flying bugs - quite noticeable during my time there!
Miguelle, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The close proximity to the Lagoon was a definite plus. The rooms were very clean and comfortable. The grounds were lush, well kept and “organic”.
Yvonne, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Friendly and helpful general manager. Beautiful beach bar with friendly staff, a pretty lagoon view, and good music! Just keep in mind that it is very hilly so may not be best for someone with limited walking ability.
Eliza, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nicole, 2-night trip
Verified Expedia guest review