Bed/mattress sunken down, both need replacing
Definitely not a 5 star experience
Hotel has a mould/musty smell, disguised with sprays.
Breakfast experience - omelette, eggs come premixed in a vacumm plastic bag, not made fresh on site. Taste really, really bad.
Bread was already stale, spongey at 9am
Crossiants dried out
Cappuccino was poor,
Juices all concentrate all super artificial-sweet
$65 dollars for breakfast, super average food.
Mosquito larve floating in the swimming pool
Mosquito all around pool (despite claims of fogging every morning) multiple bites
Concierge, stand around, no urgency, watched our nanny load the suitcase in the taxi, while our 4yr old was next to her. Even after highlighting and saying, can u help, they were slow to respond, no apology offered