Not a 5 stars hotel!
When booking this hotel my filter setting was for only 5 starts hotels so when it showed up in the results, I trusted that it was such. I am an experienced buisness traveler that only stays at 5 stars rated hotels. I have no idea how
Tajmasago Castle obtained its rating but I can say without any doubt that it is not worthy of a 5 star rating, not 4, maybe 3.
The location is terrible for someone who never been to Ho Chi Minh City before, it is far away from everything, and you must use a taxi to get in out of there. For some reason this hotel has No "Hotel" or " Tajmasago" signs anywhere on the building, there is absolutely no indication on the building that it is the Tajmasago Hotel, so when you order a taxi or Uber don't expect the driver to locate the place. I actually did not want to stay there once i was dropped off by my Uber, realizing that it is the middle of no where, so I tried to cancel my prepaid booking at the checkin desk but the desk manager strongly refused and recommended me to stay 1 night. It was late, I was tired so I stayed, The room was nice and setup as a mini suite on the 2nd and only floor of this building. But that was it. There are no 5 start hotel amenities, no gym, no pool, no restaurant the place feels more like a hostel. I will deal with Hotel.com directly to dispute this stay and make it right. Staff was nice but that don't change anything, you cant turn a 3 star hotel to a 5 star just by smiling.