8/10 Very good
16 November 2024
Great 4 (not 5) star hotel
We booked this place for a big family event. By western standards, this is a 4 star hotel. It caters to large tour groups on a daily basis (3+ busses a day) and is quite busy. Overall, the hotel is very clean but they over fragrance the common areas to the point where it's almost hard to breathe. The rooms were well setup. Bathrooms were pretty decent. Overall, food quality was good, breakfast options were large and some changed daily. The service itself was quite poor and not reflective of a 5 star hotel. Our first morning, we were basically ignored by the wait staff until we spoke with Deepak, who then ensured that we received the basics. Coffee/tea service is very slow, taking more than 15 mins at times. Often, we had to ask for the same thing repeatedly. The staff needs to write the orders down because it was often wrong. There were a few standout wait staff at Cafe Knosh: Hashmeet, Deepak, Raj, Nitin, and Himanshu (chef) that ensured that our large group was well looked after, each meal. The billing process in Indian hotels is nonsensical. Each line item is taxed at 18% instead of applying the tax as a one line item at the end. It may be a industry requirement, but it is very confusing and redundant. We had requested one of our bills to be applied to 4 separate rooms, and it was only done to 2 of them, causing extensive and unnecessary delays during checkout. Goes to show the lack of attention to detail in service, that you would see at a true 5 star hotel.
Kartik
Kartik, 8-night family trip
Verified Hotels.com guest review
