2/10 Poor
29 September 2024
Staff were amazing, but the property itself was awful, moved rooms due to the awful sickening smell but unfortunately the smell was everywhere, no windows or balconies in the family rooms and had many issues with the air-conditioning not working, mouldy and damp. Location was not the holiday we were expecting, in the end we ended up checking out early with no refund to a more relaxing location and a healthier environment, did not regret it. Recommend episode Kuta for a night or 2 stay but no longer than that, overall the experience was very disappointing. Buffet breakfast was okay but so busy with many hands touching the utensils is almost a health hazard. But yes staff were amazing, very helpful and accommodating.
kali
kali, 21-night family trip
Verified Wotif guest review