Our family of four stayed here for three nights. The apartment itself is fantastic: comfortable beds, modern and spacious bathroom, lovely traditional Japanese design. The location is also perfect: the neighborhood is quiet and scenic and walking distance to several temples.
However, we didn't feel that the service was worthy of the property. We were looking forward to our stay based on reviews that raved about the warm welcome and exceptional service, but we didn't experience this. There was rarely anyone on the property despite there being a concierge desk in the small lobby, and our limited interactions with the concierge were not warm (we felt awkward, like we were an imposition, when we checked in, made a few requests, and checked out).
In sum, when a hotel/ryokan is so expensive, you expect an impeccable room and exceptional service. Unfortunately, though the property merits the price, we found that the service did not.