I recently stayed at Courtyard Cologne during my birthday, and while my overall experience was satisfactory, I encountered a significant disappointment.
The hotel itself was clean and generally pleasant, situated in a charming location just a 5-minute walk from the historical Northern Gate. The amenities and environment met my expectations for a comfortable stay.
However, I was profoundly disappointed with the service regarding the special occasion of my birthday. The staff had assured me that they would arrange something nice to mark the day, but unfortunately, this promise was not fulfilled. Upon inquiring, the reception staff simply apologized, attributing the lapse to miscommunication. This was particularly disheartening as it was a special day for me, and I had expected the hotel to honor their commitment.
This experience marred what could have been a delightful stay. It is unfortunate that such a promise was made but not delivered, leaving me feeling let down on an important occasion.
Overall, while the hotel itself was clean and the location was excellent, the failure to deliver on a promised gesture significantly affected my experience.