We had to wait 15-20 mins outside the apartments to be let in. We arrived at 1510 after indicating a 1500 arrival although we did state that we were arriving by train scheduled to arrive at York at 1439. The train was a few minutes late, it rained en route and the walk was more difficult that expected - lots of people and cobblestones. When the landlord did turn up, he said he had waited 10 minutes, so we must have just missed him. However there was no prior indication that he would leave if we were late. Had we known, we would have phoned to let him know; even better, he could have phoned us to check. Having paid for 4 days in advance, we deserved better than the service offered and that was a bad start to our stay. The double bed was smaller than the usual queen. There were a few minor issues which the landlord promptly attended to.