Homewood Suites by Hilton Palo Alto, CA

It is hard to rate a hotel in the pandemic because nothing is as good as normal. The rooms are clean and the location is good for Stanford. They provided brown bag breakfasts instead of a buffet, which included a microwave breakfast sandwich, juice, pastry and processed fruit. It would be better if they could have fresh cut fruit - they could still pre-pack it. And, they could allow guests to "order" even though everything is pre-made - it just seemed wasteful since I only ate the sandwich. Another suggestion is to have yogurt and cereal options - I would be much happier with yogurt and fruit or milk and cereal. Overall, staff are very nice and doing the best they can, so thanks very much!

Room was so clean, very accommodating!!!

Seems like the building is new. Couldn't find a single rusty item. Pandemic breakfasts had everything individually wrapped. Disappointing, but understandable. They have a good system to reduce exposure to the virus, which they explain with notes everywhere. The whole room smelled like Purell when we first walked in. Only once did I awkwardly wait for the elevator with someone else, wondering if I should enter with them. They have 2 sets of elevators if you don't want to wait.

This will be my go to hotel whenever I go back to visit. Both staff members i came across were extremely nice and welcoming! I definitely recommend.

Hotel clerk was very friendly and answered questions well about our stay. Very clean room.

I stayed in a king suite and it was great. Kitchen was small but had everything I needed and several options for coffee and tea. The entire room was very clean and I did feel safe especially during this pandemic. I had to stay at a hotel due to an emergency and this hotel was clean and affordable even with a last minute booking. My only complaint was that free breakfast was advertised but they were not serving any. I did not expect a breakfast buffet (like I said, we are currently in the COVID pandemic as I am writing this review) but I did expect some kind of breakfast options after they ADVERTISED IT and said in their website that they were going to keep offering all of their services in the safest way possible. So be aware that your “free breakfast” will likely not be included if you’re booking at the time of the pandemic. But overall, nice, clean, and quiet hotel.

Everything was perfect but, the only thing was the A.C wasn't working at night..the room was warm and ice machine was not working

The limited staff with covid-19 was amazing! They went above and beyond their way to my wife and daughter, while I was in surgery. The day and night managers made sure all the extras were, to make their stay comfortable. The place was extremely clean and well stocked.

Great stay! Please consider to sell wine and beer.

Good location, quiet, clean and ample room and amenities. We watched the super bowl and enjoyed free appetizers, beer and wine. We will definitely come back when visiting family in Mountain View CA