2/10 Poor
2 January 2025
Hotel Trash-ilvania
It was the worst experience I’ve had since my many years using Hotels.com. The hotel room did not have a working thermostat nor heater. The room was freezing and we could barely sleep. I informed Heather who was the front desk attendant at the time and asked for another room, but was denied. She gave me a small portable heater, two breakfast vouchers, and promised me that the room would be discounted. I got very little sleep due to the cold however and could not wake up in time as the breakfast ended at 9am. The next morning she was gone and Ashley was there in her place who did nothing to accommodate. The discount that was promised by Heather was not honored, and they didn’t even offer another nights stay for a different occasion. Extremely dissatisfied with the stay. Just trash 😡
Marcell
Marcell, 1-night trip
Verified Hotels.com guest review