Retain the crown as the worst hotel in punta cana, first an hour line to do check-in, I dehydrated and can't get a drink ,no bracelet no drinks, nobody helped with the bags no maps, one hour line for checking and when we finally got into the room it was flooded as the titanic got moved to another room and got electric shock, you heard that right electric shock, no maintenance no even a 20 pesos lamp socket, later we decided to go to snack and got treated as slaves, the person in charge Caroline, she needs to be fired I reported everything and nobody called back, later we went to buffet and no dishes to eat, later dirty dishes show up, food is the same every day, and you have to wait long lines to eat and get a drink, I'm not.coming back