2/10 Poor
29 November 2024
Cockroaches and loud family until midnight at pool
We stayed at the Gulf Cost Inn the week of Thanksgiving 2024 for 3 nights.
During this time we encountered 4 huge cockroaches in our first room. We killed all of them and reported it to the front desk and they immediately offered a different room. We live in Florida so we know that this can happen in the best of homes, but we have only averaged 2 a year. Most of the problem is probably the gaps in the bottom and sides of the doors in both room that allow these bugs and probably small rodents into the room. I am not kidding about the gaps in the door frames.
Now, I would have expected them to upgrade us or even give us a comparable room. Understand, this was still morning and I offered to wait until later in the day when we returned from the beach to change rooms, but they called me and wanted me to change immediately. We were given a room that was not upgraded and was not comparable to the room we had.
I was tired and thought we just needed to settle in and accept this. Big mistake. People were outside our room, at the pool area, until midnight. Loud talking, children playing and screaming, and no control from the motel.
We go to Naples often as we still have friends in Naples and we usually like to stay at one of the chains but thought maybe we should start supporting family run businesses. We don’t think that way anymore even though:
Really nice people
Exceptional continental breakfast host. She was one of the best I’ve ever had take care of me
Verified traveller
3-night family trip
Verified Hotels.com guest review
